Simply asked for a policy document to be sent to my home address and was told I would be charged £5!!! I know the price of stamps has increased, but not that much!
Thank you for the review you have submitted. As stated on our website in the “About our travel insurance services” section, physical copies of policy documentation can be supplied but may be subject to an administration fee. This is because there are reasonable costs involved for transactions that are not purely online but we feel that our charges are comparable to other service providers in this field. If we can be of further help, please contact our Customer Services and we would be pleased to help you further.
Flexicoverhelp's Comment
Written on: 21/10/2013
Thank you for the review you have submitted. As stated on our website in the “About our travel insurance services” section, physical copies of policy documentation can be supplied but may be subject to an administration fee. This is because there are reasonable costs involved for transactions that are not purely online but we feel that our charges are comparable to other service providers in this field. If we can be of further help, please contact our Customer Services and we would be pleased to help you further.