Avoid at all costs!

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Europ Assistance Travel Insurance
★☆☆☆☆
1.2
From 91 reviews
11.0% of users recommend this

  • Value For Money

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Guest's review of Europ Assistance Travel Insurance

“Avoid at all costs!”

★☆☆☆☆

written by on 11/04/2017

I would strongly advise against using Europ Assistance. Having been taken ill on board the first flight of a 4 flight trip, I was detained at Paris CDG airport medical centre and was unable to continue my journey. We were obliged to book return flights at our own expense. On returning home I made a claim against my travel insurance. Their initial response was that the circumstances of my claim were not covered by the policy. I queried this and was then told that the period of insurance started when I bought the policy and ended as soon as I commenced the journey! I contacted the complaints dept who asked for full medical records, which I provided.
The claim was refused again.
I contacted the UK Financial Ombudsman but sadly as Europ Assistance is based in Spain they weren't able to help. Zero star rating.
BUYER BEWARE!!!!

  • December 2016

    Date of Insurance (month/year)

  • Single trip insurance

    Type of Insurance

  • Unsuccessful

    Was your claim successful?

  • Unfairly

    Were you treated fairly?

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