Written on: 29/07/2011 by SMB-UK (2 reviews written)
Sadly our trip had to be cancelled due to medical reasons. DL Staff were not only sympathetic, but offered advice every step of our claim; from advice before claiming, to answering questions during it. The claim was part settled within 7 days - the airline needed to close our ticket before the rest is paid - but they contacted me immediately to inform me of the additional paperwork they needed. The amount of £35 excess is very reasonable compared with other companies, and my Mother, who had a different provider, has now found that the £25 she saved on the policy has been eaten up by the £60 excess she had to pay as will as the smaller items which were quibbled over. I will be taking all future policies out with them too.
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