CoverForYou Reviews - www.coverforyou.com

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Latest Reviews

★☆☆☆☆

“Very rude customer service ...”

Written on: 23/07/2016

I took out annual travel insurance for me,husband and daughter. We booked holiday to thailand way in advance travelling on 30 Sep 2016. After sometime i found out i am pregnant. I called cover for you to discuss whether i will be covered as i was not aware i will be pregnant when i took out policy, I was shocked with the behaviour of their customer service.The lady i spoke to said she does not work for cover for you she works for their outsourced company. There is nothing she can do as i will… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 05/07/2016 by PorterReid233 (1 review written)

booked family cover for a trip abroad. daughter was later diagnosed with a nut allergy. upon trying to amend the details and price. We were told that are policy was now invalid and we would have to cancel without any refund… Read Full Review

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★☆☆☆☆

“Don't trust them”

Written on: 16/02/2016 by AlisaThurston336 (1 review written)

I had taken out a European policy last year and declared my medical conditions. I was invited, by email, to renew this year based on the same medical conditions and a premium was quoted. I re-submitted my medical conditions as requested but the quoted premium then increased my £30. When I queried the fact that they quoted one price to entice me to renew and then an increased price if I wanted to buy the answer was 'the underwriter sets the premium'. They could not, or would not, explain… Read Full Review

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★☆☆☆☆

“Every angle covered ”

Written on: 05/02/2016 by GracelynPuckett (1 review written)

Took out this insurance for a weekend break in Budapest. Unfortunately my mother passed away, quite unexpectedly the day before I was due to fly so the holiday had to be aborted. Cover for you would not cover this lose as she had been in hospital the year before!! Don't use this company… Read Full Review

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★☆☆☆☆

“Not covered due to a "loophole"”

Written on: 05/01/2016 by Noellec1974 (1 review written)

A friend is currently in hospital in Thailand due to an accident and this useless company are not helping at all and are refusing any help!! AVOID!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Doesn't say what it does on the tin”

Written on: 31/12/2015 by ll22 (1 review written)

We had to cancel our trip to Ireland because all roads to the ferry port were cut off by flooding or fallen trees. We has purchased cancellation cover with our policy and were told when we called to claim that we would not be covered because we were a) not on public transport and b) it was a natural disaster c) It wasn't caused by an accident. Makes you wonder what exactly it does cover, nothing I suspect… Read Full Review

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Ll22's Response to ll22's Review

Written on: 31/12/2015

I've also found it nearly impossible to find a way to review them on feefo as I was supposed to receive an email allowing me to review them as customer but it never arrived. To all intents and purposes I think they have rigged their feefo reviews to make it appear like they are a 5 star service

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★★★★★

“Claim - had to return from holiday due to bereavement”

Written on: 01/12/2015 by mrswhitaker9 (1 review written)

I would recommend this insurance company 100% as we had to return unfortunately from our holidays for a bereavement suddenly. I am 53 years old and been on holidays all my life and never had to put a claim in but unfortunately Ive had to this time. I would give them 100% in correspondence and sorting it out for us efficiently and quickly. We gave them all the information they needed and they emailed us quickly on a few other things they needed which we sent off asap. They then dealt with our… Read Full Review

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★☆☆☆☆

“stay well clear”

Written on: 08/11/2015 by techtactix (1 review written)

Where do I start, easy to get the insurance on line but wow, what a disappointment when it came to claiming. Diamond cover appeared to cover all eventualities but in truth, very little is covered. I would suggest that anyone considering travel insurance stay well clear of COVERFORYOU or at least read the small print to find out what you ARE actually covered for.. which will be very little. Never again... Feel totally ripped off with this one... READ THE SMALL PRINT... You have been warned. Not… Read Full Review

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★☆☆☆☆

“Worth having - if you don't claim!”

Written on: 18/10/2015 by brettjhamilton (2 reviews written)

Took over 3 weeks to even look at my claim. The company looks good on paper by when baggage was delayed over 3 days they didn't want to pay out for delayed baggage - I had to buy stuff on top of this and claim under that- offering less protection than the airline does. Second to that loads of items were stolen and they didn't cover it because it was in my hold luggage. Do not bother using they are a total waste of time- no sincerity and typical scamming insurance. Only worth Having if you don't… Read Full Review

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★☆☆☆☆

“READ THE SMALL PRINT”

Written on: 16/09/2015 by JonathanGonzalez (1 review written)

I used cover for you for my holiday insurance and had a 17 hour delay due to the Virgin pilot falling ill, Virgin gave me £400 compensation and also 12500 air miles after a lot of letter writing. My Halifax free bank holiday insurers paid out £160 immediately, no trouble. cover for you said that due to the terms of their conditions a pilot being ill did not fall within the parameters of their policy wording and after a delay will not pay for any delayed flight compensation...hence read… Read Full Review

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★☆☆☆☆

“Hidden costs nightmare”

Written on: 03/09/2015 by Sammy483 (1 review written)

Took out a policy to travel to California. Had to have treatment for an infection whilst there. Lots of forms to fill in which I did. Two months later they ask for my medical records which I ok, only to find in the small print that I have to pay for the administration costs myself at the G.P's which was more than the cost of the policy itself. This is an unnecessary cost incurred to myself because this company do not believe that its the first time this infection has occurred in my life. My… Read Full Review

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★☆☆☆☆

“I WOULD DEFINITELY NOT RECOMMEND ”

Written on: 22/07/2015 by Desrie (1 review written)

My son had his passport stolen in Turkey , it was in a safe in the villa which was professionally broken into. We had to go and get emergency travel documents and purchase another return flight home. I have today 22nd July 2015 spoken to a woman in the office she was very unhelpful insisting I gave her the emergency passport number -- on arriving back at Manchester airport the emergency document was retained there so of course this was impossible to give her she then told me I would have to… Read Full Review

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★☆☆☆☆

“Cannot make a claim”

Written on: 12/07/2015 by 340Simpson (1 review written)

Do not buy travel insurance from this company! If you ever have to make a claim they will make it totally impossible for you to even submit the paperwork, will force you to go round and round in circles trying to chase progress and in the end you will cut your losses and give up. Not what you need when you have had a medical emergency abroad. Shocking customer service… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 14/06/2015 by casbabs (1 review written)

I took out our holiday insurance with this company confident the diamond cover would meet our needs. I am now seeking legal advice regarding a claim I am making for travel delay. Despite all the evidence I have submitted to support my claim, they are still refusing to pay out for a 24hr delay due to mechanical breakdown. It seems that if your aeroplane is deemed unfit for travel, you need to provide a copy of the engineers assessment report from the flight company concerned before any payment… Read Full Review

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★☆☆☆☆

“Disappointing”

Written on: 24/04/2015 by Koch447 (1 review written)

Flight cancelled due to French strikes and no alternative flight from same operator within 3/4 days to rebook. Took a refund but over £200 out of pocket- not covered by my Emerald policy- admittedly I hadn't spotted this on the key documents in advance. Email response from cover for you confusing, and response to claim form request not clear. When I called to clarify, a very unhelpful and brusque advisor on the telephone, and took at least 5 minutes to get through to an operator… Read Full Review

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★☆☆☆☆

“ Avoid like the plague”

Written on: 11/03/2015 by Alexah138 (1 review written)

Dreadful customer service. Every letter needs chasing. Only seem to respond when chased. Look for every reason why claim should not be paid. After nearly 6 months of time wasting chasing am now taking the case to the financial ombudsman service. If you want to be insured whilst on holiday don't use this outfit!… Read Full Review

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Jeanette321's Comment

Written on: 22/10/2015

If you find out you can't use the financial ombudsman use he European consumer council. Ten months for me to get my money. But I git it

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Jeanette321's Comment

Written on: 22/10/2015

If you find out you can't use the financial ombudsman use he European consumer council. Ten months for me to get my money. But I git it

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★☆☆☆☆

“No payment and abandoned by them in Spain. ”

Written on: 05/03/2015 by Jeanette321 (3 reviews written)

Global response their claim company and Coverforyou insurance gave me no help when I was seriously ill abroad. They tried to force me out of a private hospital while I was on oxygen, steroid, antibiotic, nebulisers and saline drip. They never offered me oxygen to get me to a public hospital ony told me they were transferring me. Sent a Dr with voluntary discharge papers who was treating me to sign myself out of hospital. The doctor told me hours later it was the insurance company who sent… Read Full Review

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Jeanette321's Response to Jeanette321's Review

Written on: 22/10/2015

I am adding to my review. I. chased them for months as I couldn't claim through anyone in the UK. I was told to claim through the Bulgarian Financial Conduct authority who were no help then someone suggested I use the European Consumer Counsel and they were able to use their Bulgarian office to challenge my claim as the medical part was outsourced or provided by a. Vienese company and regulate in Bulgaria. I received all of my money after ten months. You have to find out which country each part of your insurance is covered in as they use companies in Europe and outwith the UK. They tell you they are regulated by the Financial Ombudsman and the British a Financial Conduct authority but they aren't. You have to not give up and keep fighting them and it is very stressful. BUT IT CAN BE DONE AS I HAVE DONE IT.

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Jeanette321's Response to Jeanette321's Review

Written on: 22/10/2015

I am adding to my review. I. chased them for months as I couldn't claim through anyone in the UK. I was told to claim through the Bulgarian Financial Conduct authority who were no help then someone suggested I use the European Consumer Counsel and they were able to use their Bulgarian office to challenge my claim as the medical part was outsourced or provided by a. Vienese company and regulate in Bulgaria. I received all of my money after ten months. You have to find out which country each part of your insurance is covered in as they use companies in Europe and outwith the UK. They tell you they are regulated by the Financial Ombudsman and the British a Financial Conduct authority but they aren't. You have to not give up and keep fighting them and it is very stressful. BUT IT CAN BE DONE AS I HAVE DONE IT.

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★☆☆☆☆

“Useless”

Written on: 23/01/2015 by 81McLain (1 review written)

Had my phone stolen whilst in Brazil, obtained a police report withing two hours as Coverforyou requires. Then upon trying to claim it back I find their "general exclusions" include almost anything valuable worth stealing... Time and money wasted. Don't bother with them… Read Full Review

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★☆☆☆☆

“Worst insurance company ever”

Written on: 01/12/2014 by 156Bryant (1 review written)

I have purchased travel insurance via CoverForYou in June and unfortunately I had to cancel my trip. CoverForYou changed the start date of my insurance policy so they do not have to pay me and make my cancellation claim irrelevant. The claim is with them since July 2014 and they have already dismissed my claim due to reason that they have changed my insurance starting date without my knowledge breaching the contract with me. I have contacted them via phone, email and letter and they never… Read Full Review

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Jeanette321's Comment

Written on: 05/03/2015

You can't take them to ombudsman as they are a Bulgarian company and governed by afSA in Bulgaria. Their underwriters are Bulstrad Life Virna and you have to write to Bulgaria to challenge them and they know it

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★☆☆☆☆

“Terrible Service. Please don't use”

Written on: 10/10/2014 by Austin214 (1 review written)

Would advise people to stay clear of any cover from this company. We claimed but hidden excesses meant we hardly received anything back. Customer Service is also terrible… Read Full Review

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