written by BoMartin475 on 27/07/2014
When I was stranded in Tokyo and had to stay overnight in a hotel due to bad weather and missed my connection flight. Columbus failed to re-imbursed my hotel cost & connection flight fare even though I provided everythings they asked for:- flight receipts, boarding pass, pass port, letter from airline confirming the reason for the delay, stamp on my passport, hotel receipts etc...
They claimed they only cover to my destination and not UK inland. I have never heard any insurance company only cover to a single journey. My journey clearly stated from UK/Tokyo/UK. It's a total con!!
They even had a cheek to try to take money from my credit card account without my authorisation.
Don't touch this company,. Bad bad company,
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