Rubbish customer service despite all thei website claims

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Columbus Direct Travel Insurance
★★☆☆☆
1.8
20.0% of users recommend this

Jaxon283's review of Columbus Direct Travel Insurance

“Rubbish customer service despite all thei website claims”

★☆☆☆☆

written by Jaxon283 on 25/07/2014

Over 17 days trying to renew my travel insurance (As they sent me a reminder by email). After twice waiting ages on an international line trying to pay them money I gave up and sent a web contact form. Automatic reply promises to contact me shortly. Despite further 5 emails to two different addresses (admin and customer services) and another 15 minute wait on the phone I have still failed to get though and not heard back from them (Shortly huh?) except they again chased me to renew by email. Another firm randomly chosen on the web answered in 5 mins and quoted half what I paid last year for a fuller cover. Nowhere on Columbus site to register a complaint or refute all the award and wonderful reviews which don't match the ones here.

  • 2104

    Date of Insurance (month/year)

  • Annual insurance

    Type of Insurance

  • Did not claim

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  • Unfairly

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