DO NOT USE - terrible customer service

Columbus Direct Travel Insurance
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★★☆☆☆
2.0 / 5
From 68 reviews
26.5% of users recommend this

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Guest's review of Columbus Direct Travel Insurance

★☆☆☆☆
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“DO NOT USE - terrible customer service”

Written on: 03/07/2012

DO not use Columbus Direct. They automatically renewed my policy (charging my credit card more than £200 without my authorisation) after I specifically asked them the previous year to opt out of automatic renewals. Then, at my expense, I needed to call them to ask for a refund and the staff were not apologetic or sympathetic. They are after your money and do not care how they get it.

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