MISSELLING OF POLICY FOR UK BREAK, WHERE KEY FEATURES ARE EXCLUDED FOR UK DESTINATIONS!!

“MISSELLING OF POLICY FOR UK BREAK, WHERE KEY FEATURES...”

Written on: 18/06/2011 by lizzymac (1 review written)

Columbus Direct will not pay out for an abandoned UK HOLIDAY of 4 days where car failure resulted in having to be returned home before arriving, owing to double bank hol meaning no garages open When I claimed. the small print was revealed, not shown in main policy summery. One can be compensated for curtailment or abandonment if one breaks down on the way to the airport but NOTif on the way to an UK DESTINATION! Yet I had to specify my destination when I took out cover, and this was sold to me for UK use so I am taking it to the Ombudsman
I feel if a company is selling a policy with such surprising exclusions. this should be HIGHLIGHTED in the summary, and in the more detailed schedule so that one would not use them in the first place.Why offer cover for UK HOLIDAYS WHERE ONE IS NOT COVERED FOR ABANDONMENT THAT IS UNAVOIDABLE?