Awful

We took out travel insurance through Staysure, underwritten by axa, my husband and myself were due to go to Spain for two months on the 29th April this year, on the 27th April my husband was taken ill and admitted to A and E we were told that our visit to Spain could not take place due to my husband needing tests, he had no previous illnesses and had been very fit up to this point, I filled in a claim form and sent the required documentation including the medical form completed by our GP I have since been asked to supply clarification of home address and proof of entitlement to live in the UK by providing a copy of the visa stamp from our passports, booking invoice for travel to Spain from London ( our flights were from Leeds to Spain ) flight cancellation invoices, credit card statement to confirm payment for accommodation ( we paid this in cash on a previous visit to Spain due to the high cost of paying on a card ) I provided a letter from the rental agent stating amount paid and the fact that we did not get a refund with the first lot of documents, the type of bank account I have in case it covered us for travel insurance, if I had such an account I would not pay in access of £100 for further insurance. When communicating with axa the last time I said we would be away from home until December so in their wisdom a letter was sent to my home address ( it was found by my Daughter ) asking for, original booking invoice confirming the issue date of the booking of the holiday, I have no such document as the flights were booked online and the accommodation was booked in Spain on a previous visit. I emailed axa almost four weeks ago to say I had no such document and could this claim be settled or I would be taking further advice on the matter. I have heard nothing. I think axa just hope people will just go away but as far as I can see our claim should be straightforward we were told on medical advice not to go to Spain so we did not go. Why are we being asked for this ridiculous amount of information if not to put us off taking the claim any further.