Appalling treatment by Travel Claims

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ACE Travel Insurance www.aceinsure.com
★☆☆☆☆
1.2
From 33 reviews
3.0% of users recommend this

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159Palmer's review of ACE Travel Insurance www.aceinsure.com

“Appalling treatment by Travel Claims”

★☆☆☆☆

written by 159Palmer on 09/04/2014

My husband died suddenly on a shore excursion in Czech Republic whilst on a European cruise. I submitted my claim to ACE Insurance Travel Claims at the end of November, and it has taken 4 months of persistent emails and phone calls for them to refund most but not all of my claim. They apparently lost or mislaid one of my claims, and I have had to go to the Complaints and Disputes Section who were able to finalise the matter.

Considering they were dealing with an elderly lady who had just lost her husband, I thought their delays and prevarication were unforgivable. I would never deal with ACE Insurance again, and I have told all my friends my long involved story.

  • Single trip insurance

    Type of Insurance

  • Successful

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  • Unfairly

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  • Value For Money

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