Never ever use Opodo again

Opodo is fine if the trip is not complicated and there is no problem.
If you have the slightest problem, welcome to hell. Their customer service is the worst I have ever seen. And I know quite a lot. You have the impression they treat you like a big pack of money to be pressed.
I wonder whether they get money from the phone company based on the time you spend with them.
I have spent many hours on the phone, I think I will pay more in terms of phone bill than for the plane ticket.
I made a stupid mistake. I switched family and first name. The airline said no problem, but just in case, you should change.
First try: after 2 guys, no problem, we change your ticket, you will pay a small fee and get an email in 24 hours
Second try: cannot do anything
Third try: first guy cannot help, second guy say they will do something, and will send an email. When I complain that this is what I was told 3 days ago, he finally says: you need to call again. After insisting a lot, I get a lady who contacts the airline and says ok, you will pay X, and you will get an email soon...
Ok, few hours later still nothing
So I use the online form. Their reply: to summarize call again!!
So I called again, using a different country, since I speak different languages. The guy was very contemptuous They say yes, we will make the change .. eventually, but I cannot tell you when. Your case is not urgent, so why do you call us?? Well, Mr, because I am organising a trip with my family and I need to make sure that this trip is confirmed.
I asked to speak to his boss. I spent 40 minutes waiting on the phone for his supervisor to pick up the phone...

Never use opodo again