Not to be trusted!!!

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joanne72's review of Opodo www.opodo.com

★☆☆☆☆

“Not to be trusted!!!”

Written on: 21/05/2014 by joanne72 (1 review written)

We booked 4 flights to New York through Opodo using a Visa Debit card that had more than enough funds in the account. The day later I recieved an email staing that 'due to failing our random security checks your booking has been cancelled'. I phoned them and initially they refused to tell me why we had failed the checks. After much persistence I was transferred to security who advised me that my bank had declined the transaction and I should call them. I called the bank who knew nothing about the transaction - when I called Opodo, they said I had been misinformed and we had failed their internal security checks. They refused to tell me why saying they were unable to do so. Shocking customer service...DO NOT USE....AVOID AT ALL COSTS

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