Written on: 30/08/2011
Booked a flight from opodo by AirBerlin London Gatwick- Nurymberg. Paid 100pounds for return ticket. My plans changed and wanted to amend my booking. Check on their website what would be the price for other dates- it was 105 pounds. I called once to ask how much would be the fee to change the booking -was told 25 pounds opodo admin fee, 27 Air Berlin fee and any difference in the price (in my case additional 5 pounds). Called again to change the booking and found out that would have to pay over ......... 200 POUNDS!!!!!!! and the ticket is still for 105 pounds but I cannot change it as they can ''only upgrade my ticket not downgrade it'' !!!!!! Moreover, it took over 5 mins for the lady on the line to found out if there are any seats available or not, while it takes SECONDS to find that out on the internet.
SO REGRET USING OPODO AND WILL NEVER EVER USE THEM AGAIN!!!!!!
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