Written on: 16/08/2011
Terrible company I booked 4 days to go to Spain in September and the email confirmation came through that I was coming back in December. I called them within 10 minutes to tell them. I was advised to contact the carrier directly to sort it out which I did, paid a lot more money so was surprised that Opodo had taken a booking fee and credit card fee totaling £29 for not doing anything and not even realizing that customer goodwill is good business practice.
I will never use their faulty online system as the staff on the so called help desk are equally useless.
As rated by real users
" Excellent customer service and consumer advice " Read More
Written by mariepearce
" Lanzarotte village hotel " Read More
" Impossible to contact - are they still trading? " Read More
" Booked through Trivago & no room when we arrived! " Read More
" Appalling " Read More