Written on: 14/09/2013 by Dano951 (1 review written)
I booked a car rental through Kayak.com for Fortaleza Brazil. I opted for additional car insurance which they charged me straight away with a third party company. When I arrived at the airport in Fortaleza we went to the car rental desk and showed the guy our printed booking receipt from kayak. The guy didn't have us on the system. In fact he never heard of kayak and when we tried to find a number on their website there was none.
NEVER TRUST A COMPANY THAT HAS NO PHONE NUMBER ON THEIR WEBSITE.
All cars were booked out so our holiday was totally ruined. Also got no apologies or refund from kayak after our complaint. After a lot of head ache the third party insurance company refunded most of the price but kept a little for themselves after we got a written letter from the car rental company saying that we did not get a car from them.
AVOID KAYAK AT ALL COST. SERVICE IS VERY POOR AND DISAPPOINTING.
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