Written on: 24/03/2014 by Maysladdie (1 review written)
This was a total nightmare. Thought I had booked a holiday with them for Sat 15 March. Then received phone calls saying flight was overbooked which led to them changing the date the airport and the airline.Because of the change of day and airport the made US pay another £49 each. They claimed we were travelling by Easy Jet but forgot to inform us They had changed to Ryanair AND SO WE HAD NO BOARDING PASSES which Ryanair provided and charged us £140. at the time of booking and while talking to an advisor on the phone the price sh0wing on the website was £298 p.p. and so Isaid Ill take it. While still looking at the £298 she said thats gone up by another £50p.p.I asked how that could be and she said that it had changed by the time it reached processing amazing since Im talking to her on the phone and the website were both looking at says £298 and after the booking was done it still said £298. Back to the boarding passes Ryanair said that unless we could print them for the return then it would be another £140 so we spent time there trying to locate an internet cafe. I would advise anybody to stay away from this particular agency as I have read several reviews where people have had the same experiences of sudden price changes. Counting the £50 for the case our £596 holiday cost us £836 plus phone calls extra petrol and incredible stress. So thats two bookings with them at the one time. MY FIRST and LAST!!!!!
As rated by real users
" Completely different hotel, when you complain the hang up!! " Read More
" Lanzarotte village hotel " Read More
" Impossible to contact - are they still trading? " Read More
" Booked through Trivago & no room when we arrived! " Read More
" Appalling " Read More