Poor office staff

Friendship Travel www.friendshiptravel.com
★★★☆☆
3.1
50.0% of users recommend this
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Guest's review of Friendship Travel www.friendshiptravel.com

“Poor office staff”

★★☆☆☆

written by on 18/11/2013

Beware of booking a holiday with Friendship travel, I have been away with them before but not again, whilst the holiday itself was OK I find that dealing with office and booking staff to be a major headache that I strongly recommend against. Last year I booked with them but found documents and e-tickets etc that they claim were sent never seemed to arrive until I chased them up. This I thought I would try them again but when I have phoned them to book I have had excuses about locked computers and staff being at tea with promises to phone back, no calls have ever been received. I tried again after a break when a particular holiday fitted in with work commitments to book but got a quote back thet was over £700 more than the original. When queried I was told they had changed hotel but they had not bothered to include a note regarding the price hike although a week later the original hotel and price is still shown on the company’s website. All they would say is that al prices are shown as 'from'. A change from £2443.50 to £3232.50 is a mighty big from.

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