Appalled, disgusted & lied to by this company

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Never-use-weekenderbreaks's review of www.weekender-breaks.co.uk

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“Appalled, disgusted and lied to by this company”

Written on: 14/06/2013 by Never-use-weekenderbreaks (1 review written)

I recently purchased a GrouponVoucher for a holiday to Venice. To save time I shall bullet point the reasons as to why NO ONE SHOULD USE this company or the GrouponVouchers.

1) We booked a specific hotel and, before and during payment, this was fine - immediately after payment we were told the hotel we had booked and paid for was full after a series of excuses were used by Weekender Breaks to dissuade us from having the hotel we had booked (such as "they don't serve breakfast" etc).

2) We had booked a tour alongside the hotel we didn't get (deal = hotel + tour)....where to begin. Firstly, despite receiving confirmation of the tour via email we found no inclusion of said tour on our booking confirmation.
So I called up 4 days ago to ask why it had not been sent. Weekender Breaks apologised and assured me I would have an email within 24 hours. 24 came and went, no email was sent.

I called up the next day to enquire about the missing email - I was then HUNG UP ON, yes, WEEKENDER BREAKS HUNG UP ON ME TWICE after picking up the phone to my query. I was then assured the confirmation of the tour would be with me the following morning. I believe you can assume what happened next....this morning there was no email...disappointing. So I called up again... Same old - an email would be with me within the next few minutes….no email came. An hour later I called up at the end of my tether to be told that the tour was FULLY BOOKED and there was no space for me or my partner who had paid for this tour.

In conclusion, the employees at customer service provided appalling service and down-right lied to me, the customer who had already paid.
We would love to cancel but we are now stuck with this holiday.

Not only will we never recommend you but we will proactively warn people not to use your service and never to buy from your company.

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Lkb1985's Response to Never-use-weekenderbreaks's Review

Written on: 16/06/2013

Thank you for this review. I must admit reading the other reviews has given me very mixed feelings and I am now very much put off buying the groupon voucher I was going to purchase for fear of going through the same - as I would like to book the holiday as a honeymoon. I am particularly shocked that after booking a tour you were told it was full - surely this should not happen? Have they offered you anything to make up for this?

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Never-Use-Weekenderbreaks's reply to Lkb1985's Comment

Written on: 03/07/2013

Sorry I didn't see this earlier. We were offered £30 compensation... Again it was only after we transferred the money for the voucher that we were told the hotel we had booked was full so we had to settle for one 25mins outside the city. So for us it wasn't just the tour that was changed/cancelled.

I hope this review was helpful and that you have a great honeymoon!

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Kim.cot's Response to Never-use-weekenderbreaks's Review

Written on: 03/07/2013

Thanks for your review, just out of interest what was the outcome? I was considering booking with them but having read the reviews, I'm thinking against it!

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Never-Use-Weekenderbreaks's reply to Kim.cot's Comment

Written on: 03/07/2013

Our personal experience was awful. We did go on the holiday to the different hotel without the tour. I personally won't ever use groupon/weekender breaks again.

The outcome was that we were still making calls to weekender breaks when we were on the holiday to try and sort out the tour business. we have been offered the grand total of £30 compensation which is offensive to say the least.

I hope you find a great holiday and that it goes a bit more smoothly than ours did!

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Weekender.breaks's Response to Never-use-weekenderbreaks's Review

Written on: 20/06/2013

Dear Customer,

We are extremely sorry to hear of the issues you have encountered while booking your holiday with us.

We sincerely apologise should you feel at all misled with this regard, as it is certainly never our intention. Viva Tours and Travel Ltd strive to provide an excellent standard of service at all times and I also apologise should you feel this was not experienced on this occasion.

We do value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide.

Please could you email us at admin@weekender-breaks.com with your booking reference number & quote Review Centre in the subject line.

We will endeavour to deal with your complaint promptly.

Kind regards,

Customer Service Team

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