Written on: 17/01/2013
Nothing like the deal advertised on teletext website.
Booked holiday for 10 of us -put pressure on us to book straightaway as said it was last rooms in hotel. Under this pressure we booked without understanding fully what they were saying:
Told us we would have room upgrades -turned out that actually means being charged a room supplement -no upgrade.
Told us it included 10kg luggage -that is actually free hand luggage with airline
We were charged £150 pounds extra per person than the advertised price -just for transfers and taxes.
Flight times were changed to less suitable times and we were charged for that as there was apparently no availability left.
Unhelpful aftersales team who will not discuss anything with any other adults in party, except the lead adult who booked.
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