loveholidays.com Reviews - www.loveholidays.com

★★☆☆☆
2.1 / 5
10
27% of users recommend this

Description (provided by business)

Loveholidays.com is a leading UK based travel website which allows our customers to search for their holidays based on their individual requirements from a range of criteria such as multiple dates, star rating, budget or tripadvisor rating but unlike most travel sites, we do not require our customers to choose a destination. Our experienced and friendly team are on standby to help our customers find their perfect holiday at the best available price, in one easy search.
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★★☆☆☆

“Documentation Incorrect - LVE-33896”

Written on: 20/07/2015 by juliemwilkins (1 review written)

Oh dear, I wish I had read the reviews before I booked! I have been trying to get in touch with Love Holidays since 8am this morning as I am going on holiday on Friday and notice there is a mistake in the documentation. It is a simple enough query. I am staying at the Plaza Hotel in Sorrento. The documentation says that the hotel is in Naples instead of Sorrento. I just want it clarified as the documentation says to notify them immediately if there is anything wrong with the documentation. I am… Read Full Review

By Loveholidaysuk

Written on: 20/07/2015

Hi there,

We've forwarded your query on to our Customer Services team, who should be in touch shortly to clarify further.

Kindest regards,
The loveholidays.com team

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Juliemwilkins1's reply to Loveholidaysuk's Comment

Written on: 21/07/2015

Interesting that this message has changed since this morning when I first read it, as it originally apologised for the confusion and said it was probably a mistake in the documentation? This did ease my worry so why has it changed?

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★★☆☆☆

“LoveHolidays - Poor Customer Service”

Written on: 19/07/2015 by 174Moser (1 review written)

I have used Loveholidays.com once before and had no problems last year. I was impressed with the service and everything went smoothly. This year my view has changed. I Booked a trip yo Sharm in Egypt in January 2015 and now want to get access to my documents in readiness for the trip however the links to the documentation on their website is not working. I have sent emaials them and like other users of this agent have been on hold for hours on end with the phone, ringing at exactly their… Read Full Review

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★★☆☆☆

“After sales service terrible”

Written on: 02/06/2015 by Trish62 (1 review written)

I to have been trying constantly to get through to customer services. I fly out tomorrow but cannot print out some of my documentation. Have tried phoning and emailing but the lines are always busy and I just keep getting the same automated email saying staff are looking at it and will get back to me. If love holidays read this can you please contact me urgently. The sales staff were very good so please don't let the company down by poor after sales… Read Full Review

By Loveholidaysuk

Written on: 10/06/2015

Hi Trish,

We are very sorry to hear about the delays you experienced here. We trust you were able to access the documentation you needed as many airlines are now ticket-less and do not require printed documents.

We hope you are enjoying your holiday!

Kind Regards,

The loveholidays.com team

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★★☆☆☆

“Customer Service - no Reply”

Written on: 29/05/2015 by Dot15 (1 review written)

I have been trying like others without any result to get to speak to customer services about our upcoming holiday. My booking reference is HAY - 794436 if anyone see this and can call me. All I want is to pre-book Aer Lingus seats but as I do not have the email address linked to the reference then I can not do this. I have waited 2 mornings in a row for 8am to be on hold again until almost 830 before having to leave for work. Plus this is not counting the calls in the evenings which have… Read Full Review

By Loveholidaysuk

Written on: 01/06/2015

Hi,

We are really sorry to hear about the delays you’ve experienced on the phone lines. We can assure you we are working our absolute hardest to reduce these delays as soon as possible. I have asked a member of Customer Services to contact you to assist ASAP.

Kind Regards,

The loveholidays.com team

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Barnsleytyke01's reply to Loveholidaysuk's Comment

Written on: 02/06/2015

Sure you are - check out the internet - full of complains - your customer services dept either doesn't exist or is run by one man and his dog. I'd continue if i thought you were a member of the company and not someone paid to response on their behave.



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★★☆☆☆

“Nightmare”

Written on: 29/04/2015 by Dalgeth (1 review written)

My friend has been on hold all day since 10am , she needs to make an amendment to her holiday . Mircacously tried the new booking option and got through straight away . Could someone please contact her urgently her ref is HAY841753 . She has also sent an email with her correct contact details on… Read Full Review

Teamloveholidays's Response to Dalgeth's Review

Written on: 06/05/2015

Good Afternoon,

We are really sorry to hear about the difficulty your friend has experienced getting in touch with us. We can assure you we are working our absolute hardest to reduce these delays as soon as possible, as this is certainly not representative of our usual standard of service. We trust that your friend has now received assistance? If there is anything else at all we can help with please contact us and we will be able to assist you ASAP.

Kind Regards,

The loveholidays.com

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Jenni84's reply to Teamloveholidays's Comment

Written on: 01/06/2015

Hi i've been trying to get through numerous times too i fly in 12 days and my partner's dad has passed away, i need to change a name on the booking asap

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★★☆☆☆

“nightmare to contact !”

Written on: 26/04/2015 by Faulkner2 (1 review written)

tried numerous times to call but always left on hold .sent 3 customer enquiry forms which had no replys to ! needing to change a holiday that ive booked but cant even get to speak to anyone… Read Full Review

Teamloveholidays's Comment

Written on: 27/04/2015

Good Morning,

We are really sorry that you are having trouble getting through to us. Please provide us with your HAY/LVE reference and we will get somebody to contact you ASAP to assist.

Kind Regards

The loveholidays team

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★★☆☆☆

“Spoilt our Christmas!!”

Written on: 14/01/2015 by CFChristie (1 review written)

We booked our holiday with loveholidays.com in early January 2014. We booked to go to Playa de Las Americas on the 29th December 2014. We booked a specific apartment and specific area to be close to friends. We payed all deposits and balances as required and received travel and accommodation vouchers confirming all was good. On the 24th December, 5 days before we were to travel,and almost a year after booking,we received an e mail stating that our apartment was no longer available!!We were… Read Full Review

Teamloveholidays's Response to CFChristie's Review

Written on: 19/01/2015

Good Afternoon,

We are very sorry to hear of the issues you experienced on your recent holiday. We would like the opportunity to investigate what happened here. Please could you send your HAY reference across to us so that we can look into this for you?

Kind Regards,

The loveholidays.com team

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Cfchristie's reply to Teamloveholidays's Comment

Written on: 20/01/2015

HAY-449691
Very disappointed

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Cfchristie's reply to Teamloveholidays's Comment

Written on: 20/01/2015

HAY-449691
Very unhappy that no compromise of any kind was offered prior to travelling, or any compensation offered to cover our phone calls, taxis, inconvenience etc.

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By Loveholidaysuk

Written on: 22/01/2015

Good Afternoon,

Thank you for sending across your HAY reference, we have passed this on to our Customer Relations team to investigate any issues. They will be in touch shortly.

Thank you for your patience.

Kind Regards,
The loveholidays.com team

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★★☆☆☆

“Terrible customer service”

Written on: 20/10/2014

We booked our holiday through Loveholidays.com and they were a good deal cheaper than any other deals we had seen elsewhere. Now I know why! They have the worst customer service I have ever come across. We booked a sea view room and paid extra for it but when the confirmation came through, it was just for a standard room. Apparently there was an issue with their systems linking through to Lowcostbeds.com who were supplying the rooms. Quite why we should be penalised for that is beyond me. The… Read Full Review

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★★☆☆☆

“This is the worst company I have ever dealt with”

Written on: 05/01/2014

Booked flights, tranfers and accommodation with this company a few days ago. When I received the email confirmation I noticed that the booking was for a Classic Studio not the 1 bed apartment with sea view which I had selected. I immediately contacted the company to have the accommodation changed. That's were the problem began. Firstly I was told the studio was non refundable and if I wanted the 1 bed with sea view it would be £481 not the £343.91 advertised because I was not booking a… Read Full Review

By Loveholidaysuk

Written on: 04/02/2014

Good Afternoon,

We are sorry to hear that you weren’t satisfied with your holiday booking. We take all feedback such as yours very seriously and so would like to investigate further. Can we please have your HAY reference which can be found on your booking confirmation?

We look forward to hearing from you.

Thanks,


the loveholidays.com team

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★★☆☆☆

“rip off company”

Written on: 08/11/2013

having booked with love holidays, for next year, was checking thomas cook web site and found holiday flight day had changed from friday to monday, rang love holidays to find out when our new flight day was,if we were the monday before or monday after our booking date, they told me nothing had changed, told them there web site and thomas cook were showing flights were now on a monday, told me they would ring me back, never happend rang again was told they would check with thomas cook and ring me… Read Full Review

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