loveholidays.com Reviews - www.loveholidays.com

★★☆☆☆
2.1 / 5
111
27.0% of users recommend this

Description (provided by business)

Loveholidays.com is a leading UK based travel website which allows our customers to search for their holidays based on their individual requirements from a range of criteria such as multiple dates, star rating, budget or tripadvisor rating but unlike most travel sites, we do not require our customers to choose a destination. Our experienced and friendly team are on standby to help our customers find their perfect holiday at the best available price, in one easy search.
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★☆☆☆☆

“No contact”

Written on: 22/06/2015 by Spyspy2828 (1 review written)

Been on hold for hours over the course of several days. No one answers the phone.no one responds to email. I'm owed money due to a hotel change said they'd contact me within two weeks now it's four weeks. Go on holiday tomorrow so looks like I'll have to wait. Shocking customer service… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Good morning,

We are really sorry to hear you’ve been having trouble getting through to us.

If you're still in need of assistance, please provide your HAY/LVE reference to us and we can have a member of Customer Services get in touch as soon as possible to assist you.

Kind regards,
The loveholidays.com team

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★☆☆☆☆

“Loveholidays.com - Terrible Customer Service....”

Written on: 22/06/2015 by McConnell1994 (1 review written)

Please take my recent experience of Loveholidays.com as a warning before booking. I booked 6 nights in Sharma El Sheilkh at tthe end of April - Easyjet flights and 5 star hotel HOTEL MARITIM JOLIE VILLE ROYAL PENINSULA. When I arrived at the hotel at 8pm at night, I was told they had no booking for me! According to the hotel receiptionists' the local agent had not confirmed my booking and there was nothing they could do. Then they starred blankly at me, as if wanting me to go away… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Good morning,

We are really sorry to hear you experienced such trouble while on your holiday.

If you're still in need of assistance, please provide your HAY/LVE reference to us and we can have a member of Customer Services get in touch as soon as possible to assist you.

Kind regards,
The loveholidays.com team

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★☆☆☆☆

“UNRESPONSIVE DO NOT USE THIS COMPANY”

Written on: 12/06/2015 by apDevine355 (1 review written)

I am totally stressed out by this company. I have spent so much time and money trying to get through to this company with no response. How ABTA allow them to treat people in this manner is totally unbelievable and disgusting, they need to step in. I have been trying in vain to get hold of this company for days now. I work hard all year to pay for my holiday for my family and they have caused me nothing but stress. When they respond all they go on about is how they will pass this on to the team… Read Full Review

Teamloveholidays's Comment

Written on: 17/06/2015

Good Afternoon,

We are really sorry to hear you’ve been having trouble getting through to us, please can you provide your HAY/LVE reference to us and we can assist you ASAP?

Kind Regards,

The loveholidays.com team

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Donnawells's Comment

Written on: 18/06/2015

Hi

Can you please advise when my tickets will be sent to me? We fly on Thursday 25th June - Booking Ref LVE 03077. I would appreciate your quick response.

Many thanks

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★☆☆☆☆

“No one answers the phone”

Written on: 12/06/2015 by Cerib23 (1 review written)

I am so stressed with what should be a happy time. This company has changed my flight times without informing us. We fly in 2 weeks and if I hadnt logged into' My Booking' I would never have found out and missed my flight. I'm travelling to Turkey so needed a visa, by changing our outgoing flight to an earlier time, we now have to pay for new visa's. I have phoned all day today in excess of 5 hours and still no one picks up. I'm beginning to think there's no one the other end. I'm absolutely… Read Full Review

Teamloveholidays's Response to Cerib23's Review

Written on: 17/06/2015

Good Afternoon,

We are really sorry to hear you’ve been having trouble, if you are still in need of assistance please provide your HAY/LVE reference to us and we can have a member of Customer Services get in touch ASAP to assist you.

Kind Regards,

The loveholidays.com team

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★☆☆☆☆

“customer service”

Written on: 12/06/2015 by dickensjason (1 review written)

worst service spent 2 days ringing kept on hold made final payment 2 days ago stil not showing receiept on booking also tried to check booking with ryan air but email address not match booking refrence have emailed several times with no reply … Read Full Review

By Loveholidaysuk

Written on: 15/06/2015

Hi Jason,

We are really sorry to hear you have been having trouble getting through to us. Please refer to our comment below regarding what to do next so that we can assist you.

Kind Regards,
The loveholidays.com team

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Teamloveholidays's Response to dickensjason's Review

Written on: 15/06/2015

Hi,

We are really sorry to hear you've had trouble making contact. Please can you provide your reference number and query to us and we will have a member of the team assist you ASAP?

Kind Regards,
The loveholidays.com team

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★☆☆☆☆

“No one picks up!!!!”

Written on: 11/06/2015 by Joshi3112 (1 review written)

So frustrated beyond belief. Never have I experienced such stress before going on holiday!tired to ring customer services numerous amount of times and have been holding for hours which is pathetic. No one responds to e-mails either. I have now emailed four times. I simply want to add additional baggage to my trip and ask about check in - simple enough I would think! Please could someone get back to me... reference - lve-03132… Read Full Review

By Loveholidaysuk

Written on: 15/06/2015

Good Afternoon,

We are really sorry to hear you have been having trouble getting through to us. Thank you for providing your reference number, we have now raised this with Customer Services for you and asked that you are contacted ASAP.

Thank you for your patience.

Kind Regards,
The loveholidays.com team

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Ments123's Response to Joshi3112's Review

Written on: 11/06/2015

Omg I cant believe it... I was just looking for reviews for loveholidays and come across this!! I have also phoned and emailed soooo many times and no one answers!! I was waiting this morning for one hour and 20 mins on hold and couldn't get thru to anyone!! All week my lunch breaks at work have gone on waiting! I cant believe it.. I really need to speak to someone to make a simple change to a booking which I am willing to pay for and no one wants to know!!!!

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By Loveholidaysuk

Written on: 15/06/2015

Hi there,

We are really sorry to hear you have been having trouble getting through to us. Please can you provide your reference number and query to us and we will have a member of the team assist you ASAP?

Kind Regards,
The loveholidays.com team

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Teamloveholidays's reply to Ments123's Comment

Written on: 15/06/2015

Hi there,

We are really sorry to hear you have been having trouble getting through to us. Please can you provide your reference number and query to us and we will have a member of the team assist you ASAP?

Kind Regards,
The loveholidays.com team

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★☆☆☆☆

“No one at the other end!”

Written on: 08/06/2015 by chxxerry (1 review written)

I haven't even travelled yet and i m that upset and stressed I just can't look forward to it. I got an email yesterday to say my outgoing flight had changed by 24 hours.... OK we can accept that we can work round it. However my return flight hasn't changed. I've paid the full amount but only getting 6 days. I've sent a total of 5 emails and been on holiday for well over 4 hours. I want my 24 hours I've paid for or at least the money I paid for it back. Reading all the reviews has really got my… Read Full Review

By Loveholidaysuk

Written on: 10/06/2015

Good Morning,

We are really sorry to hear you have been having trouble getting through to us. Please refer to our comment below regarding what to do next so that we can assist you with this.

Kind Regards,

The loveholidays.com team

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★☆☆☆☆

“No booking confirmation, no response from customer service”

Written on: 08/06/2015 by JeromeOrtega467 (1 review written)

I was pleased when I booked my holiday with Loveholidays over 4 days ago, but have since received no booking confirmation email. I have repeatedly phoned the after sales contact number without getting through and have sent two forms via their website to which I have received no response. The payment has gone out on my credit card so I would like my holiday now please Loveholidays. A poorer service would be hard to imagine. Oh, and interesting to note that whatever time you call them they are… Read Full Review

By Loveholidaysuk

Written on: 10/06/2015

Hi Jerome,

We are very sorry for the delay here. We can assure you we are working our absolute hardest to reduce these delays as soon as possible, as this is certainly not representative of our usual standard of service. Thank you for providing your reference number, we have asked that your booking confirmation is sent out right away for you.

Thank you for your patience.

Kind Regards,

The loveholidays.com team

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★☆☆☆☆

“A Mickey Mouse Company!”

Written on: 08/06/2015 by jojopitt77 (1 review written)

Booked holiday and paid in full. First time with Love Holidays, wish we hadn't of bothered! Would like to change hotel but have been trying for a week to get through to them but no one picks up the phone! However the sales team will pick up quick enough but then transfer you straight back to customer services which I believe doesn't exist! NEVER AGAIN! THE MANAGERS OF LOVE HOLIDAYS SHOULD BE ASHAMED OF THEMSELVES! WHAT AN ABSOLUTE JOKE OF A SO CALLED COMPANY! THEY SHOULD BE SACKED!!!! THANKS… Read Full Review

By Loveholidaysuk

Written on: 10/06/2015

Good Morning,

We are very sorry to hear you feel this way! We do understand your frustrations, unfortunately we have been experiencing some delays in our Customer Services department which is causing longer waiting times on the phones. We assure you we are doing everything we can to get this back to normal and to our usual high standard of service as soon as possible. If you still require assistance please see our comment below regarding what to do next.

Kind Regards,

The loveholidays.com team

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Teamloveholidays's Response to jojopitt77's Review

Written on: 10/06/2015

Good Morning,

If you do still require assistance please contact us along with your reference number and we will be able to assist you ASAP.

Kind Regards,

The loveholidays.com team

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★☆☆☆☆

“NEVER USE AGAIN!!!!!”

Written on: 07/06/2015 by hatherly (1 review written)

My friend and I are looking forward to a lovely holiday to spain, loveholidays can respond quickly to book your holiday and take your money over the phone BUT when you need to book your seats using the HAY number over the phone is a JOKE oh and we have both emailed three times over the last week and guess what? no response AGAIN and I have been on hold for 1 and half hours one day and 1 hour another day!!! Still no news… Read Full Review

By Loveholidaysuk

Written on: 10/06/2015

Good Morning,

We are very sorry to hear you have experienced a delay here, we can assure you this is not representative of our usual standard of service. As outlined in our FAQs, most airlines now offer the choice to select your seat when you check in online. Please visit the FAQ 'How do I pre-book seats on my flight?' for more information on this.

Kind Regards,

The loveholidays.com team

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★☆☆☆☆

“Worst online travel agent in the world”

Written on: 05/06/2015 by LauraE1 (1 review written)

The worst online travel company ever we have been trying to get hold of this company for 3 days now to make final instalment payment for my first ever girls holiday without mum and dad and to do a name change as one of our friends cant now go unfortunately. My friends and I have worked extra shifts on top of college and saved hard for months forfeiting lots and lots of nights out to pay for this holiday, we are now stressed and frightened the holiday wont go ahead because nobody can get hold… Read Full Review

By Loveholidaysuk

Written on: 10/06/2015

Hi,

We are really sorry to hear about the difficulty you’ve been experiencing getting in touch with us. We can assure you we are working our absolute hardest to reduce these delays as soon as possible, as this is certainly not representative of our usual standard of service. We trust you have now been in contact with a member of the Customer Services team and your payment has been sorted? If this is not the case then please refer to our comment below regarding what to do next.

Kind Regards,
The loveholidays.com team

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Teamloveholidays's Response to LauraE1's Review

Written on: 10/06/2015

Hi,

If you do still require assistance please contact us and we will be able to assist you ASAP.

Kind Regards,

The loveholidays.com team

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★☆☆☆☆

“POSSIBLY THE WORSE ONLINE TRAVEL AGENT EVER!”

Written on: 04/06/2015 by NathaliaPennington275 (1 review written)

THIS IS POSSIBLY THE WORSE ONLINE TRAVEL AGENT TO EVER DEAL WITH, PHONES NOT ANSWERED FOR IN EXCESS OF 2 HOURS!!! THEY ANSWER QUICK ENOUGH IF YOU WANT TO BOOK A HOLIDAY THOUGH!! SERIOUSLY AVOID USING THIS COMPANY AS DISGRACEFUL AFTERSALES, AS YOU WILL SEE FROM OTHER DAILY REVIEWS THEY ARE HORRENDOUS IF YOU HAVE A QUERY OR ISSUE WITH YOUR BOOKING. THE MEDIA TEAM RESPOND PROMPTLY ON TRUST PILOT WEBSITE AND APPEAR TO SEND EVERYONE SAME TEMPLATE RESPONSE, ADVISING YOU TO CONTACT THEM, THEY DON'T… Read Full Review

By Loveholidaysuk

Written on: 10/06/2015

Hi Nathalia,

We are very sorry to hear you feel this way. We are currently experiencing delays in our Customer Service department however we can assure you we are working our absolute hardest to reduce these delays as soon as possible as this is certainly not representative of our usual standard of service. We trust you have now been in contact with a member of the Customer Services team and your issue is now resolved? If this is not the case then please refer to our comment below regarding what to do next.

Kind Regards,

The loveholidays.com team

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Teamloveholidays's Comment

Written on: 10/06/2015

Hi,

If you do still require assistance please contact us and we will be able to assist you ASAP.

Kind Regards,

The loveholidays.com team

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Roxypoll's Comment

Written on: 11/06/2015

NO THIS MATTER IS STILL NOT RESOLVED AS THE MEDIA TEAM DO NOT RESPOND AS WELL AS HEAD OF CUSTOMER SERVICE OR MR CEO HIMSELF AS A RESULT I AM NOW TAKING LEGAL ACTION AND E MAIL JUST SENT TO WATCHDOG!!!!!!!!!!!!!!!!!!!!!!!!!!

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★☆☆☆☆

“The worse of all”

Written on: 04/06/2015 by Blaze137 (1 review written)

I did book this holiday for the first time with this company and is sad to say that I regretted already. Ref:HAY-851618.Our flight is with rynair in 4 days and rynair is an able to retrieve my bookink with the information love holidays gave me .Hours on the phone ,emails and no one to help.I just want to check in online as a Rynair policie.Whence you try to check in online Rynair ask you for a reference number,but we are given only as a ref 6 capital letters.Anyone to help. Rui… Read Full Review

By Loveholidaysuk

Written on: 10/06/2015

Good Morning,

We are sorry to hear you've been having trouble checking in to your Ryanair flight. As per the FAQ section of our site and Ryanair procedures, you needed to submit your API through the My Booking section of our site using your HAY ref, lead passenger’s name and date of birth. Once you submitted your API, our Customer Services team would check you into your Ryanair flight for you.

We are sorry for any confusion and hope you are now enjoying your holiday!

Kind Regards,

The loveholidays.com team

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★★☆☆☆

“After sales service terrible”

Written on: 02/06/2015 by Trish62 (1 review written)

I to have been trying constantly to get through to customer services. I fly out tomorrow but cannot print out some of my documentation. Have tried phoning and emailing but the lines are always busy and I just keep getting the same automated email saying staff are looking at it and will get back to me. If love holidays read this can you please contact me urgently. The sales staff were very good so please don't let the company down by poor after sales… Read Full Review

By Loveholidaysuk

Written on: 10/06/2015

Hi Trish,

We are very sorry to hear about the delays you experienced here. We trust you were able to access the documentation you needed as many airlines are now ticket-less and do not require printed documents.

We hope you are enjoying your holiday!

Kind Regards,

The loveholidays.com team

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★★☆☆☆

“Customer Service - no Reply”

Written on: 29/05/2015 by Dot15 (1 review written)

I have been trying like others without any result to get to speak to customer services about our upcoming holiday. My booking reference is HAY - 794436 if anyone see this and can call me. All I want is to pre-book Aer Lingus seats but as I do not have the email address linked to the reference then I can not do this. I have waited 2 mornings in a row for 8am to be on hold again until almost 830 before having to leave for work. Plus this is not counting the calls in the evenings which have… Read Full Review

By Loveholidaysuk

Written on: 01/06/2015

Hi,

We are really sorry to hear about the delays you’ve experienced on the phone lines. We can assure you we are working our absolute hardest to reduce these delays as soon as possible. I have asked a member of Customer Services to contact you to assist ASAP.

Kind Regards,

The loveholidays.com team

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Barnsleytyke01's reply to Loveholidaysuk's Comment

Written on: 02/06/2015

Sure you are - check out the internet - full of complains - your customer services dept either doesn't exist or is run by one man and his dog. I'd continue if i thought you were a member of the company and not someone paid to response on their behave.



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★☆☆☆☆

“Rubbish”

Written on: 28/05/2015 by Samroberts5894 (1 review written)

Awful customer service never bother to ring back, their excuse busy will never use them again !… Read Full Review

Teamloveholidays's Response to Samroberts5894's Review

Written on: 01/06/2015

Hi

We are very sorry to hear you feel this way. We are currently experiencing some delays in our Customer Service department however we can assure you we are working our absolute hardest to have waiting times returned to normal as soon as possible. If you require further assistance please contact us with your query and reference number and we will be able to assist you.

Kind Regards,

The loveholidays team

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★☆☆☆☆

“Nightmare”

Written on: 28/05/2015 by lhumphreys (1 review written)

No customer service at all!! will never be using this company, all I wanted to do was pre-book my seats and after numorous calls and emails, Nothing!! HAY-806307… Read Full Review

Teamloveholidays's Response to lhumphreys's Review

Written on: 01/06/2015

Good Afternoon,

We are really sorry for the delays you’ve experienced. We can assure you we are working our absolute hardest to reduce these delays as soon as possible. I have asked a member of Customer Services to contact you to assist ASAP.

Kind Regards,

The loveholidays.com team

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★☆☆☆☆

“CAN LOVE HOLIDAYS CALL MY PARENTS PLEASE !!!!!!!!!”

Written on: 26/05/2015 by Atkinsonkh1978 (1 review written)

My parents are travelling to Greece with Love Holidays in 5 days. They have no tickets !!!! Nothing has been sent !!! We have been 4 days trying to get through to their Customer Services call centre. No one ever answers....ever. Not at 8am...not at 10pm. Shocking customer Service. Avoid this company like the plague !!!!!!!!!!!!!!!!!!!!!!! If anyone from LoveHolidays reads this this please call them , ref Hay 796135… Read Full Review

Teamloveholidays's Comment

Written on: 01/06/2015

Good Afternoon,

We are really sorry for the delays your parents have experienced. We can assure you we are working our absolute hardest to reduce these delays as soon as possible. I have asked a member of Customer Services to contact your parents to assist ASAP.

Kind Regards,

The loveholidays.com team

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★☆☆☆☆

“Shocking”

Written on: 25/05/2015 by Connolly238 (1 review written)

I've made a booking and they've not added the airport transfer to my booking as quoted for and charged. 3 days later I cannot get customer services to answer their calls yet were promised a call back. Disgraceful service and I only used them as a friend recommended them, never again!!!… Read Full Review

Teamloveholidays's Comment

Written on: 01/06/2015

Good Afternoon,

We are very sorry to hear this, we are currently experiencing some delays in our Customer Service department however we can assure you we are working our absolute hardest to have waiting times returned to normal as soon as possible. If you require further assistance please contact us with your query and reference numberand we will be able to assist you.

Kind Regards,

The loveholidays team

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★☆☆☆☆

“Love holiday's customer service is non-existent ”

Written on: 15/05/2015 by 104Guzman (1 review written)

Having book to go to the Elyess hotel alanya on arrival we were informed by the hotel that it was closed , we had to show our documents before the believed we were booked there we were told that we had to stay at a sister hotel , we would be pick up the following morning if we did not want to stay in the sister hotel , the food in this hotel was extremely bad ended up with a bowl of very weak soup and some bread.Tried to ring customer services at love no answer, The following day they failed… Read Full Review

Teamloveholidays's Comment

Written on: 01/06/2015

Good Afternoon,

We are very sorry to hear this. If you have not already done so please can you submit details of your complaint via our official after travel email so that this can be investigated for you ASAP.

Kind Regards,

The loveholidays team

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Glyndwrmichael's Comment

Written on: 02/06/2015

I have already complained to you in writting , but you informed me that i wasn't your fault it was the fault of late rooms .com. which is legally incorrect . the holiday was booked with you you have the responsibility no one else . As i have said your company shoukld be avoided at all costs.
I travel at least five times a year you have lost all of my bussiness.

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