loveholidays.com Reviews - www.loveholidays.com

★★☆☆☆
2.1 / 5
125
27% of users recommend this

Description (provided by business)

Loveholidays.com is a leading UK based travel website which allows our customers to search for their holidays based on their individual requirements from a range of criteria such as multiple dates, star rating, budget or tripadvisor rating but unlike most travel sites, we do not require our customers to choose a destination. Our experienced and friendly team are on standby to help our customers find their perfect holiday at the best available price, in one easy search.
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★☆☆☆☆

“They havc enter the wrong info I just want to update”

Written on: 19/07/2015 by spwalker01 (1 review written)

I have called 6 times in the last 2 months, total wait time of over 10 hours and I still haven't got through to anyone. I have sent 3 emails and no response. They took my booking over the phone and have made an error on my booking, putting all travellers as males even know they are clearly couples. Reference - Hay-861617… Read Full Review

By Loveholidaysuk

Written on: 20/07/2015

Hi there,

We're sorry to hear you've been having trouble amending your booking.

Please could you send your HAY/LVE reference to us so that we can have a member of Customer Services assist you with this as soon as possible?

Kind regards,
The loveholidays.com team

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★★☆☆☆

“LoveHolidays - Poor Customer Service”

Written on: 19/07/2015 by 174Moser (1 review written)

I have used Loveholidays.com once before and had no problems last year. I was impressed with the service and everything went smoothly. This year my view has changed. I Booked a trip yo Sharm in Egypt in January 2015 and now want to get access to my documents in readiness for the trip however the links to the documentation on their website is not working. I have sent emaials them and like other users of this agent have been on hold for hours on end with the phone, ringing at exactly their… Read Full Review

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★★★★★

“Best Booking Ever”

Written on: 17/07/2015

It was easy to book and was a very good price. Already booked my second holiday with them… Read Full Review

Superglo's Comment

Written on: 27/07/2015

Are you from love holidays as this is the only review that has 5 stars

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Andy246's Comment

Written on: 28/07/2015

the only person with a 5 star review please!!!!!

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★☆☆☆☆

“No reponse and a holiday booked to TUNISIA”

Written on: 14/07/2015 by SjJones74 (1 review written)

I have a holiday booked to TUNISIA , my flights have been CANCELLED by EASYJET and been told we cant go by the FOREIGN OFFICE , I have tried everyday for 7 days to get hold of someone at LoveHolidays and I just cant get through, Iain Scotland HEAD OF CUSTOMER SERVICE at LoveHolidays GET YOUR ACT AND TEAM TOGETHER and GET IN TOUCH WITH YOUR CUSTOMERS. I WANT A FULL REFUND BOOKING NUMBER LVE23445… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Hey there,

We sincerely apologise for any inconvenience caused and the delays experienced here. Our Contact Centre continues to be extremely busy following the recent tragic events in Tunisia.

We can assure you that customer service is very important to us and we ask for your patience at this time. We will have a Customer Service member contact you ASAP to assist you further.

Thank you for your patience,
The loveholidays.com team

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★☆☆☆☆

“SHOCKING CUSTOMER SERVICE”

Written on: 13/07/2015

Initially seemed a decent company, booked holiday to Tunisia with no problems!!! However it's a different matter now we are trying to get our money back! They do not answer their phone, if you try and ring as a new booking they put you through to a line playing music, I have spent over 12 hours holding on since last Thursday trying to speak to an advisor, I have emailed and so far got no where. Their phone keeps saying 'experiencing high call volumes' even at 8.00am in the morning when there… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Hey there,

We sincerely apologise for any inconvenience caused and the delays experienced here. Our Contact Centre continues to be extremely busy following the recent tragic events in Tunisia.

Please provide your HAY/LVE reference to us and we can have a member of Customer Services get in touch ASAP to assist you further.

Thank you for your patience,
The loveholidays.com team

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Traciebutler's Comment

Written on: 19/07/2015

Mmmmm seems the same reply being posted to every other complaint!! My ref is HAY762980.
I have worked out that from Thursday 16 when you started contacting people until the update you posted the other day it appears in a week you have contacted everyone from 16th July to 2 nd September 2 months worth of durations!! this should mean then I will be contacted by Thursday as I go at end of October working on this frame. We'll see, not very optimistic of this happening.

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE! AVOID LOVEHOLIDAYS AT ALL...”

Written on: 10/07/2015 by LaurelOwen (1 review written)

AVOID AT ALL COST. SHOCKING AFTERSALES SERVICE. HOURS ON HOLD. IF YOU RING AND SELECT A "NEW HOLIDAY" OPTION, YOU GET STRAIGHT THROUGH. MM. PAID EXTRA FOR ROOM UPGRADE.DID NOT GET IT. INFORMED LOVEHOLIDAYS. PHOTOS AND MAP AND SKETCHPLAN PROVIDED TO SHOW THAT POOL VIEW ROOM I REQUESTED AND PAID EXTRA FOR WAS NON EXISTENT AND ABSOLUTELY IMPOSSIBLE IN RESORT IN THE WING OF THE HOTEL I WAS ALLOCATED! FOBBED OFF FOR WEEKS PING PONGING EMAILS BACK AND FORTH. " IT WAS OUR SUPPLIER, WHO SUPPLIED… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Good morning,

We're sorry to hear you were not 100% satisfied with your booking.

Please provide your HAY/LVE reference to us and a member of our Customer Services team will be in touch to assist you further with this issue.

Kind regards,
The loveholidays.com team

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★☆☆☆☆

“shocking cuatomer care ”

Written on: 08/07/2015 by 201Santiago (1 review written)

regret ever booking my tunisia hol with these people told over a week ago we can amend the hol to somewhere else but we cant do this over the phone we have to do this via email so I did 4emails later and ive had no response not even a acknowledgment that they have received ive tried over and over to get through to them via the phone.yet when I ring the new booking line surprise surprise they answer instantly but they wont do nothing for me im just told amends will be in touch soon what a… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Good morning,

We're very sorry to hear you've had trouble getting through to us.

We're happy to hear your issue was amended. For any issues in the future, please forward your HAY/LVE reference to us and our Customer Services team will be in contact to help.

Warmest regards,
The loveholidays.com team

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Biffythevampire1's Comment

Written on: 11/07/2015

After 2 days & numerous hrs on phone , I rang bookings they offered to put mr through to refunds all done in 10 mins !!!! Result
Try this & good luck

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★☆☆☆☆

“cannot speak to anyone.”

Written on: 06/07/2015 by 79Williamson (1 review written)

booked and paid for a holiday a week ago,told to expect confirmation email in next 72hours.have not received anything through email not even a receipt for the money.have emailed and tried phoning every day.i am now worried that I have lost all this money and a holiday as the ref number the booking lady gave me does not work on any of their sites or hays travel… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Hi there,

We're really sorry to hear you've been having trouble getting through to us.

If you're still in need of assistance, could you please provide the HAY/LVE reference mentioned in an email to us, and we'll look into this further for you.

Kind regards,
The loveholidays.com team

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★☆☆☆☆

“Absoutly No customer Service”

Written on: 01/07/2015 by Brady468 (1 review written)

This holiday company will take your money but have no aftersales If you have any problems you can email but there is no response - I have even emails CFO and CEO who assured response in the next few hours and it now continues with a 2hour plus wait on hold only to be cut off What do you do !!!!!… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Good morning,

We are really sorry to hear you’ve been having trouble.

If you're still in need of assistance, please provide your HAY/LVE reference to us and we can have a member of Customer Services get in touch as soon as possible to help.

Kind Regards,
The loveholidays.com team

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★☆☆☆☆

“Can't get in touch with anyone from love holidays ”

Written on: 27/06/2015 by Meski (1 review written)

My step daughter is in sousse landed yesterday I have been trying for 2 bloody days just to talk to someone absolutely rubbish how can I talk to someone at love holidays ASAP instead of next bloody week if anyone can help would appreciate it thanks alun… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Hi,

We sincerely apologise for any inconvenience caused and the delays experienced here. Our Contact Centre continues to be extremely busy following the recent tragic events in Tunisia.

We hope your issue here has been resolved at this time, however if you are still in need of assistance, please send your stepdaughter's HAY/LVE reference to us and we will have a member of Customer Services get in touch as soon as possible to help.

Warm regards,
The loveholidays.com team

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★☆☆☆☆

“DO NOT USE. Worst customer service I have ever...”

Written on: 26/06/2015

I booked a holiday 3 weeks ago and immediately afterwards wanted to make an amendment. I tried for days and nights to get through to the 'customer service' line and no one answers. I sent an e mail which I have had a reply to after 3 weeks which just said 'supplier would not make amendments' I have spoken to said supplier (Thomas Cook)and they have said this is not true and they do make amendments to bookings, however they could not do anything for me directly as I would have to go through… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Good morning,

We sincerely apologise for the delays experienced here. Our Contact Centre continues to be extremely busy following the recent tragic events in Tunisia.

We hope your issue has been resolved at this time, however if you are still in need of assistance, please send you HAY/LVE reference to us and a member of Customer Services will be in touch to help you as soon as possible.

Thank you for your patience,
The loveholidays.com team

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Kat1225's Comment

Written on: 26/06/2015

UPDATE: I had a message from them AFTER the terrorist attacks today at the holiday resort I had booked, saying I couldn't amend my booking!!!!!

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Kat1225's Comment

Written on: 26/06/2015

UPDATE: I had a message from them AFTER the terrorist attacks today at the holiday resort I had booked, saying I couldn't amend my booking!!!!!

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★☆☆☆☆

“Shocking customer service!”

Written on: 24/06/2015 by Helpmeout (0 reviews written)

I booked a 4 night stay for my partner and I and the mother in law in Morocco. I did plenty of home work before booking the hotel and selecting the room as the mother in law in 61 I didn't want her on a put you up bed or sofa bed. I found a CS number on love holidays so I contacted them for advice. The CSA assured me that mum would have a proper bed if we booked a triple room. I therefore proceeded with the booking happy I had the right room, this was late afternoon on a Saturday. Whilst… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Hi there,

Apologies with the delayed response.

We noticed you've posted similar issues twice here - are you still having trouble?
If so, please provide your HAY/LVE reference to us and we can have a member of Customer Services get in touch with you as soon as possible.

Kind Regards,
The loveholidays.com team

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★★★☆☆

“been called lier”

Written on: 24/06/2015

stopped at ANITA APARTHOTEL ARRIVEDAT HOLTELLATE AT NIGHT WHEN ASKED WHAT TIME WAS BREAKFAST ALL I GOT OFF HIM YOU MUST PAY FOR ITGOT TO ROOM VERY DARK EVEN IN DAY TIME SO ASKED TO BE MOVED the net to the door was badly rip which I reported it but never got fixON4day got back to our room to find we have been burgle also another couple all the owner kept saying we left doors open we know that the couple and me did not but each time called us liars the room was found very tidy and no forced entry… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Good Morning,

Thank you for your feedback - we take all comments on board and will certainly pass this feedback onto the hotel with the aim to continually improve the quality of our holidays.

If you're still in need of assistance, please provide your HAY/LVE reference in an email to us and we'll get a member of Customer Services to help you as soon as possible.

Thanks,
The loveholidays.com team

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★☆☆☆☆

“I wouldn't have bothered”

Written on: 23/06/2015

It would seem I was lucky to make contact with a member of the team, however she was unable to help me. All I want to do was upgrade my accommodation from a triple room to a family. Having contacted thier customer service team for advice around the rooms, prior to making the booking, one of the CSA advised my 61 year old mother in law wouldn't be on sofa bed I booked a triple room, I was alarmed to see on the hotel website that she would be! During the telephone call I was advised that… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Good morning,

We are really sorry to hear you’ve been having trouble.

If you're still in need of assistance, please provide your HAY/LVE reference to us and we can have a member of Customer Services get in touch ASAP to assist you.

Kind Regards,
The loveholidays.com team

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★☆☆☆☆

“No contact”

Written on: 22/06/2015 by Spyspy2828 (1 review written)

Been on hold for hours over the course of several days. No one answers the phone.no one responds to email. I'm owed money due to a hotel change said they'd contact me within two weeks now it's four weeks. Go on holiday tomorrow so looks like I'll have to wait. Shocking customer service… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Good morning,

We are really sorry to hear you’ve been having trouble getting through to us.

If you're still in need of assistance, please provide your HAY/LVE reference to us and we can have a member of Customer Services get in touch as soon as possible to assist you.

Kind regards,
The loveholidays.com team

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★☆☆☆☆

“Loveholidays.com - Terrible Customer Service....”

Written on: 22/06/2015 by McConnell1994 (1 review written)

Please take my recent experience of Loveholidays.com as a warning before booking. I booked 6 nights in Sharma El Sheilkh at tthe end of April - Easyjet flights and 5 star hotel HOTEL MARITIM JOLIE VILLE ROYAL PENINSULA. When I arrived at the hotel at 8pm at night, I was told they had no booking for me! According to the hotel receiptionists' the local agent had not confirmed my booking and there was nothing they could do. Then they starred blankly at me, as if wanting me to go away… Read Full Review

By Loveholidaysuk

Written on: 17/07/2015

Good morning,

We are really sorry to hear you experienced such trouble while on your holiday.

If you're still in need of assistance, please provide your HAY/LVE reference to us and we can have a member of Customer Services get in touch as soon as possible to assist you.

Kind regards,
The loveholidays.com team

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★☆☆☆☆

“UNRESPONSIVE DO NOT USE THIS COMPANY”

Written on: 12/06/2015 by apDevine355 (1 review written)

I am totally stressed out by this company. I have spent so much time and money trying to get through to this company with no response. How ABTA allow them to treat people in this manner is totally unbelievable and disgusting, they need to step in. I have been trying in vain to get hold of this company for days now. I work hard all year to pay for my holiday for my family and they have caused me nothing but stress. When they respond all they go on about is how they will pass this on to the team… Read Full Review

Teamloveholidays's Comment

Written on: 17/06/2015

Good Afternoon,

We are really sorry to hear you’ve been having trouble getting through to us, please can you provide your HAY/LVE reference to us and we can assist you ASAP?

Kind Regards,

The loveholidays.com team

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Donnawells's Comment

Written on: 18/06/2015

Hi

Can you please advise when my tickets will be sent to me? We fly on Thursday 25th June - Booking Ref LVE 03077. I would appreciate your quick response.

Many thanks

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★☆☆☆☆

“No one answers the phone”

Written on: 12/06/2015 by Cerib23 (1 review written)

I am so stressed with what should be a happy time. This company has changed my flight times without informing us. We fly in 2 weeks and if I hadnt logged into' My Booking' I would never have found out and missed my flight. I'm travelling to Turkey so needed a visa, by changing our outgoing flight to an earlier time, we now have to pay for new visa's. I have phoned all day today in excess of 5 hours and still no one picks up. I'm beginning to think there's no one the other end. I'm absolutely… Read Full Review

Teamloveholidays's Response to Cerib23's Review

Written on: 17/06/2015

Good Afternoon,

We are really sorry to hear you’ve been having trouble, if you are still in need of assistance please provide your HAY/LVE reference to us and we can have a member of Customer Services get in touch ASAP to assist you.

Kind Regards,

The loveholidays.com team

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★☆☆☆☆

“customer service”

Written on: 12/06/2015 by dickensjason (1 review written)

worst service spent 2 days ringing kept on hold made final payment 2 days ago stil not showing receiept on booking also tried to check booking with ryan air but email address not match booking refrence have emailed several times with no reply … Read Full Review

By Loveholidaysuk

Written on: 15/06/2015

Hi Jason,

We are really sorry to hear you have been having trouble getting through to us. Please refer to our comment below regarding what to do next so that we can assist you.

Kind Regards,
The loveholidays.com team

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Teamloveholidays's Response to dickensjason's Review

Written on: 15/06/2015

Hi,

We are really sorry to hear you've had trouble making contact. Please can you provide your reference number and query to us and we will have a member of the team assist you ASAP?

Kind Regards,
The loveholidays.com team

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★☆☆☆☆

“No one picks up!!!!”

Written on: 11/06/2015 by Joshi3112 (1 review written)

So frustrated beyond belief. Never have I experienced such stress before going on holiday!tired to ring customer services numerous amount of times and have been holding for hours which is pathetic. No one responds to e-mails either. I have now emailed four times. I simply want to add additional baggage to my trip and ask about check in - simple enough I would think! Please could someone get back to me... reference - lve-03132… Read Full Review

By Loveholidaysuk

Written on: 15/06/2015

Good Afternoon,

We are really sorry to hear you have been having trouble getting through to us. Thank you for providing your reference number, we have now raised this with Customer Services for you and asked that you are contacted ASAP.

Thank you for your patience.

Kind Regards,
The loveholidays.com team

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Ments123's Response to Joshi3112's Review

Written on: 11/06/2015

Omg I cant believe it... I was just looking for reviews for loveholidays and come across this!! I have also phoned and emailed soooo many times and no one answers!! I was waiting this morning for one hour and 20 mins on hold and couldn't get thru to anyone!! All week my lunch breaks at work have gone on waiting! I cant believe it.. I really need to speak to someone to make a simple change to a booking which I am willing to pay for and no one wants to know!!!!

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By Loveholidaysuk

Written on: 15/06/2015

Hi there,

We are really sorry to hear you have been having trouble getting through to us. Please can you provide your reference number and query to us and we will have a member of the team assist you ASAP?

Kind Regards,
The loveholidays.com team

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Teamloveholidays's reply to Ments123's Comment

Written on: 15/06/2015

Hi there,

We are really sorry to hear you have been having trouble getting through to us. Please can you provide your reference number and query to us and we will have a member of the team assist you ASAP?

Kind Regards,
The loveholidays.com team

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