loveholidays.com Reviews - www.loveholidays.com

★★★★☆
3.7 / 5
70% of users recommend this

Description (provided by business)

Loveholidays.com is a leading UK based travel website which allows our customers to search for their holidays based on their individual requirements from a range of criteria such as multiple dates, star rating, budget or tripadvisor rating but unlike most travel sites, we do not require our customers to choose a destination. Our experienced and friendly team are on standby to help our customers find their perfect holiday at the best available price, in one easy search.
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Latest Reviews

★☆☆☆☆

“Poor experience”

Written on: 22/09/2014 by Clark381 (1 review written)

Came back from Zante on 12th Sept. Our hotel and resort were changed, both downgraded, with only 24hours notice! Hotel poor: food think school dinners without the server! Have written letter of complaint and sent to their office. Mary… Read Full Review

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★☆☆☆☆

“No Customer Service”

Written on: 18/09/2014 by barnardcharlie (1 review written)

The Customer Service Team, if there is one, does not deliver any customer service! They avoid you like a plague and then try and make you a laughing stock by posting complaints on there website. Very unprofessional! They have taken my money and I have seen no return!!! Still waiting! … Read Full Review

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★★★★★

“GREAT SERVICE”

Written on: 03/09/2014 by meggieanne (2 reviews written)

Just returned from a holiday in Spain and would like to thank Love Holidays for a very efficient service everything went smoothly apart from a flight delay which wasn't their fault. Whatever questions I asked was met with an almost immediate response and they were very helpful. First class service would use again and recommend.*****… Read Full Review

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★★★★★

“First booking but not the last”

Written on: 12/08/2014 by Genevieve274 (1 review written)

Fab company , we go to mykonos every year to same hotel Thomson pulled out fro Manchester flights to mykonos so last year went with Olympic , this year tried to book with them and they came back no flights available,my friend me this web site and it was straight forward booking on line. They emailed updates and even wished me happy birthday on one . The holiday has ran so smooth I will book again , just don't pull out of mykonos or the Porto mykonos hotel… Read Full Review

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★☆☆☆☆

“Worst holiday company EVER!!!!”

Written on: 25/07/2014 by Lynbmw (1 review written)

I booked with company very happy to take my money for an expensive Turkish holiday. My circumstances over night I was on the phone after being on hold for ages which is always the case explaining the terrible things that had happened to and pleading for assistance I got the rudest most unsympathetic call handler ever!!! I tried several other times managed to get an extension of payment date if I came up with 200 quid. I then sent several emails as I seemed to get a response this way I asked if… Read Full Review

Loveholidaysuk's Response to Lynbmw's Review

Written on: 08/08/2014

Hi,

We're very sorry to hear that you don't feel you received a great level of service and we'd like to look into this for you.

Please can you email us with your HAY reference and we will get back to you as soon as we have taken a look into this.

Thanks,


The loveholidays.com team

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★☆☆☆☆

“Very bad service”

Written on: 16/07/2014 by Lena6 (1 review written)

We booked our holiday with this company and tried to get the low deposits that they offer on line we were told this could not be done and to go back and do it on line if we wanted the low deposits so we did we then found we had to do two bookings as it would not let us book as one family as there was six in our party so we cared on and all seamed fine until we went into our booking reference then to find myself and two of our children were on there but my husband and the other two children… Read Full Review

Loveholidaysltd's Response to Lena6's Review

Written on: 21/07/2014

Hi,

We're very sorry to hear this.

Can you please email your HAY reference to us and we will look into this straight away for you?

Thanks,


The loveholidays.com team

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Loveholidaysltd's Response to Lena6's Review

Written on: 22/07/2014

Hi,

We have just spoken directly to our Customer Services Manager and he has advised that unfortunately, one of your bookings failed to go through at the time of booking and this was because there was limited availability, not because we had double booked your room. We were able to re-book this failed booking for you however due to this limited availability, we could only do so onto an alternative date.

We completely understood the frustration this may have caused you so we waivered the admin fees applicable our end however, we were not able to waiver the Thomson fees hence why we needed to request those extra funds.

We have listened to the calls and we do apologise that you felt you received a rude service, however this was never our intention and all we tried to do was ensure that we relayed all the correct information to you.

If you require any more assistance, please contact After Sales.

Thanks,


The loveholidays.com team

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★☆☆☆☆

“bad customer seevice”

Written on: 28/06/2014 by deidri (1 review written)

Just called loveholidays to discuss a holiday and spoke to someone called Adam who i found to be very rude. I was enquiring about a payment plan and he spoke to me as if i was stupid and should know that some operators dont do them when it clearly says we give all customers the option of a payment plan on their website he didnt even say goodbye and thanks for calling. Good manners and being polite costs nothing. Not happy from slough… Read Full Review

Loveholidaysltd's Response to deidri's Review

Written on: 21/07/2014

Hi,

We're really sorry to hear this and we can assure you that this is not the level of service that is customary of loveholidays.com.

Can we still assist you with your holiday booking? If so, please email us with your contact details and a member of our Sales team will be in touch shortly.

Thanks and our sincerest apologies once again,


The loveholidays.com team

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★★★★★

“excellent holiday”

Written on: 26/06/2014 by RonTurner (1 review written)

We have just returned from a week at the Flora Palm Resort in Hisarnou Turkey great hotel and staff very helpfull nothing is to much trouble. Food was excellent rooms good size and clean two pools one with slide family pool the other which is small at the rear of C block. Charlie and his staff made a real impact on the holiday. I would like to thsnk the staff at Love Holidays for another hassel free holiday. holiday taxis. thomas cook airline and Flora Palm all excellent good job done… Read Full Review

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★★★★★

“Fantastic - smooth running and very helpful”

Written on: 14/06/2014 by lottie38 (4 reviews written)

I booked a holiday through Love Holidays and they were great. After my first call to them enquiring about their price for a hoilday, the person on the other end of the phone gave me her direct number and I was able to ring her at any time of day or night which really helped as i work all day and tended to ring at 8pm when the kids were in bed. She had all the time in the world to help. There was no hard sell at all (unlike another well known company I rang). When I rang back to actually book… Read Full Review

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★☆☆☆☆

“found out these take payment out ya bank”

Written on: 14/04/2014 by Tristianm291 (1 review written)

Found out today these people take money out ya bank without permission in my eyes thats theft. Yes we have a booking despite calling them and explaining 1 friend fell and broke her leg and all will be paid in full end april 2 months a head of plan. I found out today they took 531 pound from my bank and the reason i looked at payment plan . On no point did it say you are now comitted . Wouldnt go with them again… Read Full Review

Loveholidaysuk's Comment

Written on: 16/05/2014

Hi,

Please can we have your HAY ref and we will look into this for you?

Thanks,


The loveholidays.com team

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★☆☆☆☆

“don,t book with them”

Written on: 29/03/2014 by jack0706 (1 review written)

what a rubbish holiday company.booked a holiday returning on a 18.30 flight they changed it to a 4am flight the next day.i have complained & hey ho to book on a 19.30 flight they want another £320 for a THOMAS COOK holiday!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

Loveholidaysuk's Response to jack0706's Review

Written on: 16/05/2014

Hi,

We understand the frustration when flight providers do change their flight times occasionally and we always do all we can to ensure our customers are affected by this, as little as possible.

Please can we have your HAY reference and we can look into this further for you?

Thanks,


The loveholidays.com team

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★★★★☆

“All went smoothly”

Written on: 16/02/2014 by c_a_s (1 review written)

Booked a trip to Kefalonia for later this year, was cheaper than booking anywhere else. Good to have different ways to pay as well. Hopefully the holiday will go as smoothly as booking it, will update upon my return… Read Full Review

Loveholidaysuk's Response to c_a_s's Review

Written on: 16/05/2014

Hi,

Thanks for the great feedback! Ensuring our customers receive a stress-free and enjoyable booking experience is the main aim of the game for us!

We look forward to seeing you again soon!

Thanks,


The loveholidays.com team

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★★★★★

“Amazing prices!!”

Written on: 16/02/2014

I always make sure I compare all the main sites out there and loveholidays is now the first one I look on when booking a holiday. It's prices are very good and the site is the easiest to use! My friends and family have now all used it and love it as much as me! Booked 4 holidays with them and always been very happy :) … Read Full Review

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★★★★★

“Great Value”

Written on: 16/02/2014

Second time I've booked with love holidays and not disappointed! Great value and low deposit meant we could escape for some sunshine, plus we paid a lot less than going through Thomas Cook directly! Will definitely book again… Read Full Review

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★★★★★

“best service ever!”

Written on: 16/02/2014 by TonyMasc (1 review written)

We have booked four holidays with Love Holidays and each one has been how it should be. Really good prices and friendly service - 10 out of 10. We recommend you to all our friends. thx… Read Full Review

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★☆☆☆☆

“Rip off GO direct to main DEALERS”

Written on: 22/01/2014

I unfortunately have booked my Thompson Ala carte holiday through them and discovered not only did it cost me more than booking it direct with Thomson but they also want to charge for ore booking seats and private transfers all of which would have been included for less if booked direct. I have been in touch with Love holidays and they are not interested. In my opinion the price promise and book with confidence is a joke, well unless you paid out in full at time of… Read Full Review

Loveholidaysuk's Comment

Written on: 04/02/2014

Good Afternoon,

We strive to offer the best level of customer service possible, both online and over the phone so we are sorry to hear that you have not been completely satisfied with your holiday booking. However, please note that the terms and conditions of our Price Match Guarantee are displayed clearly on our site, where we also clearly state that we are only able to Price Match on holidays that have been paid for in full meaning a Price Match is not possible on low deposit or pay monthly bookings.

Please do get in contact with us should have any further queries.

Thanks,


the loveholidays.com team

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★★☆☆☆

“This is the worst company I have ever dealt with”

Written on: 05/01/2014

Booked flights, tranfers and accommodation with this company a few days ago. When I received the email confirmation I noticed that the booking was for a Classic Studio not the 1 bed apartment with sea view which I had selected. I immediately contacted the company to have the accommodation changed. That's were the problem began. Firstly I was told the studio was non refundable and if I wanted the 1 bed with sea view it would be £481 not the £343.91 advertised because I was not booking a… Read Full Review

Loveholidaysuk's Comment

Written on: 04/02/2014

Good Afternoon,

We are sorry to hear that you weren’t satisfied with your holiday booking. We take all feedback such as yours very seriously and so would like to investigate further. Can we please have your HAY reference which can be found on your booking confirmation?

We look forward to hearing from you.

Thanks,


the loveholidays.com team

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★☆☆☆☆

“Do not touch with a barge pole”

Written on: 12/12/2013 by Maidstone1 (1 review written)

This company is one of the worst I have ever had the mis fortune to come across. I had an issue with the payment schedule and the members of staff and manager I spoke to today, were both unhelpful and patronising! Their website is not clear and when trying to express my concern and very politely asking for an amendment, the manager was first not free! This was strange as the staff member said " the manager is busy on another call, but said to reliterate what I said" how can she be busy… Read Full Review

Loveholidaysuk's Response to Maidstone1's Review

Written on: 04/02/2014

Good Afternoon,

We are very sorry to hear that you weren’t satisfied with your experience with loveholidays.com. We take all feedback regarding our Customer Services team very seriously and so we would like to investigate your experience further. Can we please have your HAY reference which can be found on your booking confirmation?

We look forward to hearing from you.

Thanks,


the loveholidays.com team

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★★☆☆☆

“rip off company”

Written on: 08/11/2013

having booked with love holidays, for next year, was checking thomas cook web site and found holiday flight day had changed from friday to monday, rang love holidays to find out when our new flight day was,if we were the monday before or monday after our booking date, they told me nothing had changed, told them there web site and thomas cook were showing flights were now on a monday, told me they would ring me back, never happend rang again was told they would check with thomas cook and ring me… Read Full Review

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★★★★☆

“easy and quick to book”

Written on: 09/10/2013

Great company to book with - only complaint was could not fill in API on line otherwise very good. Hotel we booked wasn't the best but wasn't the worst either - would research more next time… Read Full Review

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