loveholidays.com Reviews - www.loveholidays.com

★★★★☆
3.9 / 5
809
74.3% of users recommend this

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Loveholidays.com is a leading UK based travel website which allows our customers to search for their holidays based on their individual requirements from a range of criteria such as multiple dates, star rating, budget or tripadvisor rating but unlike most travel sites, we do not require our customers to choose a destination. Our experienced and friendly team are on standby to help our customers find their perfect holiday at the best available price, in one easy search.
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Latest Reviews

★★★★☆

“A good and value for money company I will use again.”

Written on: 05/02/2016 by vhCompton56 (1 review written)

Everything arranged, easy process,decent flight option, good hotel,airport to hotel transport good. No Complaints, the way holidays should be, stress free… Read Full Review

By Loveholidaysuk

Written on: 05/02/2016

Thank you for the review.

I am really pleased to hear that you had a good experience booking with us and that everything went so smoothly.

We hope to see you again.

Kind regards,

Andi @ loveholidays

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★★☆☆☆

“Feeling misled by loveholidays”

Written on: 04/02/2016 by Thomred (1 review written)

You advertised a. Four star as a five and I was duped, in fact after I pointed this out to you, you then re categorised it as a four star, I lost out… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thanks for your review.

I am really sorry to hear that you felt duped by this situation. We get the star reading from the hotel, and if we are advised that this isn't the case then we want to ensure that we update the information as soon as possible. I am not sure if you have traveled or not but if yes, then I hope you still had a lovely time, and if not, then I am sure that the hotel still offers great services as advertised.

Kind regards,

Andi @ loveholidays

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★★★★☆

“good all rounder”

Written on: 04/02/2016 by Kerrik1945 (1 review written)

Good and happy service at the hotel, facilities good and clean with a good entertainment programme for all ages. Looks a fair way out from centre but is really just a 10-15 min. leisurely walk… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thanks for your review.

I am really pleased to hear that you had a lovely time at your hotel and that everything went smoothly for you!

We hope to see you again!

Kind regards,

Andi @ loveholidays

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★★★☆☆

“Almost good!”

Written on: 04/02/2016 by BennettBatchelor329 (1 review written)

If all goes smoothly it doesn't really matter who you are with - it's when you need help that it matters. So having endured an overlong shuttle trip from airport to hotel, and having been given an extremely early pick up time for the return journey, I decided it would be nice to upgrade the return journey to private transfer - easy? Sadly not. The shuttle company said they were not allowed to alter the booking so I had to go through loveholidays. I spoke to a very helpful gentleman who… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thanks for your review.

I am sorry to hear that you went through some aggravation to get your transfer upgraded.

It's a shame that the process doesn't allow you to upgrade your transfer while you are out there - I will certainly feed this back for you. I'm pleased to hear that you found our customer service agent to be helpful, but I'm sorry that the experience marred your opinion of us.

Thank you for your recommendation for booking - I do hope that in future we're able to raise your opinion of us in helping to amend holidays.

Kind regards,

Andi @ loveholidays

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★★★★★

“All went like clockwork ”

Written on: 04/02/2016 by Franklin230 (1 review written)

Went from Bristol to lanzarote flight good and on time had to wait about 30 mins on transfer coach but good journey hotel was a little dated but staff was good and rooms clean transfer back to airport on time only thing that went wrong was that we got rerouted to Cardiff as to windy at Bristol but by the time we collected luggage the couches to bring us back to Bristol were waiting outside… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thanks for your review.

I'm pleased to hear that you had a good holiday overall. Unfortunately the transfers do usually take a little time to leave as they may need to wait for additional flights - this should have been explained on your voucher citing 45 mins as a wait time.

I'm really sorry to hear that you got re-routed due to weather issues - that must have been a bit annoying!

We hope to see you again.

Kind regards,

Andi @ loveholidays

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★★★★☆

“Good service”

Written on: 04/02/2016 by Adolfoz466 (1 review written)

Good customer service. I only encountered one problem I paid for express shuttle but did not receive this on my return journey… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thank you for your review,.

I'm pleased to hear that you found our customer service team to be so good! I'm sorry to hear that you didn't get an express shuttle on your return journey, if you could provide your LVE/HAY reference with details on this then we can look into this as if you paid for this then it should have been provided both ways.

I hope that you had a great holiday aside from this.

Kind regards,

Andi @ loveholidays

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★★★☆☆

“Once we got to the apartments it was great”

Written on: 03/02/2016 by daveprice009 (1 review written)

Me and Mum have just arrived back from Lanzarote after spending a glorious week away. The accomadation was very good and the full inclusive was excellent value for money The was also contributory to a splendid time. My only complaint I have with the holiday was that we could not find a hire car that was booked and paid for before we travelled. We had to book a car from europe car. By this time it had gone dark and the address on the travel documents was not sufficient for us to find the… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thanks for your review.

I'm pleased that you had a great time on holiday, although I'd like to ask for some additional information regarding the car hire. If you could provide your LVE/HAY reference so we can take a look at the documentation you were sent - this should have advised where you needed to go to pick up your car. If this wasn't sent then we need to look into this for you.

Kind regards,

Andi @ loveholidays

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★★☆☆☆

“attention to detail needed”

Written on: 03/02/2016 by andy_farrell (1 review written)

firstly I booked the holiday through love holidays, on a Thursday evening only to find on Sunday I received an email telling me the flights were fully booked. I could either cancel with full refund or pay an extra £300 to fly with another airline (with a reduction of £40). As holidays with employers were already in place I took the other flight. Upon arrival I went to the desk to arrange the pre booked transfer only to have a argument with the lady who insisted I changed the flights and had… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thank you for your review.

I'm sorry to hear that there was an issue with your initial flight booking - it is really unfortunate when this happens and I'm sorry you weren't informed of this earlier.

Regarding the transfer, if you could please provide your HAY/LVE reference, we can look into this as we need to see why the details of the transfer weren't amended for you with the flight.

I do hope that you had a lovely holiday after this and that we can get to the bottom of the transfer issue.

Kind regards,

Andi @ loveholidays

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★★☆☆☆

“Seeing isn't always believing ”

Written on: 03/02/2016

My experience of love holidays is that I paid more money for the same holiday package a poor room. Even thou I contacted them straight away, took screen shots of what I found I was told that I could not cancel and receive a full refund. In addition to this I had to go on Twitter to get a response as no one has replied to my email. I work very hard for my money as it does not grow off trees unfortunate and although some would consider it a small saving, this could have helped towards transfer… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thank you for your review.

I know that we've spoken regarding your situation, and again, I am sorry that we weren't able to offer you the price match as this didn't fall within our terms and conditions. Unfortunately the suppliers prices can fluctuate and it is a shame that in this case the price went down after you booked. However this isn't charged by loveholidays and should the price go up, we wouldn't seek the extra charge in this case.

I'm sorry if you felt that we didn't reply to your email swiftly, we did receive your email at midnight when our offices were closed and our communication with you via Twitter was at 9.15am the following morning so that would have only given us an hour to have replied, amongst all our other emails (as we open at 8am).

I do hope that you have a lovely holiday despite this.

Kind regards,

Andi @ loveholidays

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★★★★★

“The best site to book with”

Written on: 02/02/2016 by Kadyn491 (1 review written)

I have been booking with Love Holidays for about three years now. Good thing is book early and cheaper and you can pay it up monthly. Had no problems so far, have a go and sure you will not be disappointed. Prices are great and if you need help from an advisor they are a call away. Have booked 2 holidays with them this year, one I have just returned from. Happy holidays… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thanks for your review!

It's lovely to know that you enjoy booking with us so much - thank you for your continued loyalty!

We look forward to seeing you again.

Kind regards,

Andi @ loveholidays

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★★★★☆

“Excellent Service ”

Written on: 01/02/2016 by 1983Pierce (1 review written)

The service received from Love Holidays was excellent. All those employees that I had to contact were most helpful, knowledgeable and professional handling my enquiry well. Everything arrived on time and I particularly liked the 5 days to go reminder just in case I had not copied documents or checked in with the airline. Well done and at such a reasonable price too. I will certainly use them again… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thanks for your review.

I am really happy to hear that you found our team to be so good! It's lovely to know that we're doing our best for our customers when they book with us. It's also great that you found our prices to be so good and that you got all your documentation so swiftly.

We hope to see you again.

Kind regards,

Andi @ loveholidays

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★★★★☆

“Very helpful and efficient”

Written on: 31/01/2016 by Plee (1 review written)

Booked a holiday with Loveholidays, needed to change hotel, very helpful in sorting this. Have booked numerous holidays with this company. Always been satisfied. Easy to select and book holidays on-line through their website… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thank you for your review, my sincere apologies for the delay in response - we had a technical issue with our page which has now been fixed.

I'm happy to hear that we managed to get your hotel changed over quickly and with no fuss. Thank you for your continued loyalty and we look forward to seeing you again.

Kind regards,

Andi @ loveholidays

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★★★★★

“A fantastic holiday”

Written on: 30/01/2016 by Mikeacky (1 review written)

A well organised holiday firm. Every thing ran as smooth as silk. Can not fault them will use again… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thank you for your review, my sincere apologies for the delay in response - we had a technical issue with our page which has now been fixed.

I'm really happy that you enjoy booking with us and that everything went so smoothly for you!

We look forward to seeing you again.

Kind regards,

Andi @ loveholidays

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★★★★★

“stunning ”

Written on: 30/01/2016 by McGeeog205 (1 review written)

We have decided to return to Matagorda as soon as possible. The resort is just what we wanted and more. The villa was perfect. The agent was very helpful. Unfortunately the bus failed to collect us for the trip back to the airport but we hailed a taxi so no harm done. The airport being so close to the resort enable lots of photos that appear to show the airplanes just feet above our heads… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thank you for your review, my sincere apologies for the delay in response - we had a technical issue with our page which has now been fixed.

I'm really pleased that you had a really lovely time and that you found our staff to be helpful. I'm sorry to hear that your transfer didn't pick you up though - if you could provide your LVE/HAY reference then we will get this investigated.

Kind regards,

Andi @ loveholidays

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★★★★☆

“Excellent with competitive pricing”

Written on: 30/01/2016 by McClellan1952 (1 review written)

Excellent on line booking. Good choice of holidays at very competitive prices. Not easy to get in touch to alter the booking when something was incorrect. Took three weeks to sort it out and in the end ended up phoning the booking line rather than the help line. Email did not work for this problem. As a first timer for Love Holidays everything was a bit confusing and we were worried to start with but was really no problem - you just have to get used to something 'new to us' sort of thing… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thank you for your review, my sincere apologies for the delay in response - we had a technical issue with our page which has now been fixed.

I'm really pleased to hear that you enjoyed booking with us and that you found our deals to be good.

I'm sorry to hear that you had a bit of trouble getting through to us - our customer service line can get busy at times but we've hired more staff and now our call wait times are much lower so hopefully you won't experience this again.

Thanks for recommending us and we hope to see you again!

Kind regards,

Andi @ loveholidays

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★★★★☆

“Panorama bungalows resort, El Gouna. Egypt. January 2016”

Written on: 29/01/2016

We flew with Thomas Cook and spent two weeks at the resort. This was a return visit after spending two weeks their in January 2015. The Hotel Panorama is a four star hotel in El Gouna and all inclusive. The food, service and room standards are excellent. The pool area is clean with a very good pool and plenty of sun beds. El Gouna is a quiet, private resort built around a lagoon. The centre of downtown has a square with many coffee shops, bars and goood restaurants. The Love Holidays… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thank you for your review, my sincere apologies for the delay in response - we had a technical issue with our page which has now been fixed.

I'm so happy that you had another great experience at the Hotel Panorama and that everything went so smoothly. It's also great to hear that you found booking with ourselves to be so smooth and good value for money too!

We look forward to seeing you again!

Kind regards,

Andi @ loveholidays

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★★★★★

“best holiday ever”

Written on: 28/01/2016

I have just returned from the dream gran Castillo resort in lanzorate which I booked with love holidays excellent hotel and many thanks to the team at love holidays who were so helpful and pleasant 10/10, I am already on pricing the same hotel as I cant wait to return so I highly recommend if any one is looking for a fantastic holiday to go for this as you wont be disappointed you will absolutely love everything about it I personally will continue booking my holidays with the love holidays team… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thank you for your review, my sincere apologies for the delay in response - we had a technical issue with our page which has now been fixed.

We appreciate your comments and are really pleased that you found us to be so helpful!

I'm so happy that you had a great holiday! Thanks for recommending us and we look forward to seeing you again!

Kind regards,

Andi @ loveholidays

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★★★☆☆

“return transfer was a disaster. had reception say my...”

Written on: 28/01/2016 by nicoc (1 review written)

return transfer was a disaster. had reception say my transfer was there and driver confirmed he was for my room number. instead he refused my voucher and insisted i pay him directly. hotel was lovely setting. staff were friendly and chatty. wifi was ok better near reception. food was varied and tasty. rooms were clean and tidied daily. everything was well appointed and safe… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thank you for your review, my sincere apologies for the delay in response - we had a technical issue with our page which has now been fixed.

I'm sorry to hear that your return transfer didn't go to plan. If you've not already done so, please provide your HAY/LVE reference so that we can investigate this as if you paid for a transfer upfront then this certainly should not have happened.

I'm glad that, despite this, you had a lovely holiday.

Kind regards,

Andi @ loveholidays

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Nicoc's reply to Loveholidaysuk's Comment

Written on: 05/02/2016

my reference was LVE-75445. I confirmed the transfer and rang to confirm a slightly later pick up time of 16.00 instead of 1530 as I wanted to go to the Souk. I arrived back at 15.00 and was in reception with bags at 15.25 and at 15.45 i was told explicitly by reception that my transfer was waiting outside and the driver waived away my voucher. when I got to the airport he demanded quite strongly that I pay cash. I was really taken aback and two other travellers came to try and reason with him. it ended that I gave him the cash but got a receipt for the 400 dihram I paid . I think that this should be refunded and the transfer I paid upfront for when I booked originally (£48.00)

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★★★★☆

“Transfer to hotel and comments about hotel”

Written on: 28/01/2016 by blkittiwake (1 review written)

Can I ask that on transfer voucher to include additional details as we spent an hour locating 'Holiday Taxis' when we arrived at Gran Canaria. Their office is not displayed as such and you can only see Holiday Taxis when close up to counter on a notice. Hotel was alright, but we always do these trips on my wife's birthday and previous hotels have always put a complimentary bottle of champagne in room. To be fair, when we informed them they did apologise and we did get a bottle of champagne plus… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thank you for your review, my sincere apologies for the delay in response - we had a technical issue with our page which has now been fixed.

I will certainly feed back the information about finding your transfer kiosk - the voucher should give details on this but I'm happy to feedback that more may be helpful.

Regarding the hotel, if we are asked to issue a special request with a hotel then we always try to make this happen but it cannot be guaranteed. I'm sorry that in this case it wasn't initially offered but I'm glad that they rectified this later on.

I do hope that despite this you had a lovely holiday and that your wife had a great birthday.

Kind regards,

Andi @ loveholidays

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★★★★★

“Amazing! Would definitely recommend ”

Written on: 26/01/2016 by Cooney282 (1 review written)

I don't think I've ever been on a holiday that ran so smoothly. The flight was great, the hotel was amazing 4 Star and worth every star the staff couldn't do enough for us. The food was excellent. The room was fantastic Every little bit was timed to perfection there and back. And the price was amazing. There wasn't one thing we didn't like. It was on a bank but there's a free shuttle up and down every 20 mins all day. The restaurant times were great we had plenty of time for breakfast which was… Read Full Review

By Loveholidaysuk

Written on: 04/02/2016

Thank you for your review, my sincere apologies for the delay in response - we had a technical issue with our page which has now been fixed.

Wow, it's great that you had such a fantastic holiday and that everything went so well for you! It sounds like the whole holiday was brilliant - I'm so glad you had this experience!

We very much look forward to seeing you again!

Kind regards,

Andi @ loveholidays

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