Worst holiday I have ever taken

Loveholidays.com - www.loveholidays.com
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Kitkatknibb's review of Loveholidays.com - www.loveholidays.com

“Worst holiday I have ever taken ”

★☆☆☆☆

written by Kitkatknibb on 23/04/2016

Love holidays! I have returned so ill from said holiday that I struggle to write this review. I am sure it's food poisoning but until my test results are returned I will reserve commenting on hotel name. I spoke to 6 different love holiday customer service members on 6 consecutive days because not one of them called me back as they promised they would! Eventually after resolving the booking error and confirming my hotel they sent me an email 24 hrs later to say the relaxing/adults only pool would be closed for 10 weeks of renovation 48hrs after my arrival. When I called to express my dismay they said it wasn't their problem I would have to take it up with easy bedz???? The 40 minute hotel transfer took 2n half hours each way . The 5* luxury I booked was 3* at best and I had to be showed 5 rooms before I was offered one clean enough to accept. All I can say is love holidays talk the talk they most certainly do not walk the walk. I didn't see a rep once during my entire stay! Your totally on your own

Loveholidaysuk's Response to Kitkatknibb's Review

Written on: 24/04/2016

Thanks for your review.

I am really sorry to hear that you were unhappy with aspects of your holiday and that you are unwell. If you can provide your LVE reference then we will certainly investigate your concerns. I'm very sorry that you weren't called back when promised - we'll look into this too.

Regarding the hotel rep, Loveholidays are a travel agents therefore we don't provide reps. These are generally only included when booking a package holiday with companies such as Thomas Cook etc.

Kind regards,

Andi @ loveholidays

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