very friendly service!

Loveholidays.com - www.loveholidays.com
★★★★☆
4.0
79.0% of users recommend this

Webstock777's review of Loveholidays.com - www.loveholidays.com

“very friendly service!”

★★★★☆

written by Webstock777 on 02/12/2015

I have never booked through a sales agent before over the phone, and have to say at first was a bit hesitant. However, loveholidays really put my mind at rest.

The agents i spoke to were extremely friendly and helpful and explained everything in great detail.

I have one slight negative, but this did not affect my holiday. My initial ryanair boarding card was not sent to me via email so i had to call up. The gentleman looked into this and noticed a calendar note had not been added to send this to me but ensured he would send it through. He sent it whilst i was on the phone and advised the calendar note added for my return boarding cards to obtain from my email whilst we were away. When checking my emails on holiday, these never came through so i had to call again. Again the lady was very friendly and apologised and sent them instantly.

Apart from the above, loveholidays were brilliant when i needed to speak to them and very professional.

For my next holiday, i will 100% book through loveholidays.

Thank you to you all for our wonderful time away!

Loveholidaysuk's Response to Webstock777's Review

Written on: 02/12/2015

Good morning,

Thank you for your review and I'm pleased to hear that our agents were helpful and that you had a lovely holiday, although I'm sorry for the issues you had with your Ryanair boarding passes.

I have raised this with the team manager so that the procedures are reviewed in order to prevent this happening in the future, as clearly it can cause unnecessary concerns for our customers while they are on holiday.

Thank you again for your feedback, and we look forward to seeing you again soon.

Kind Regards,

Brian @Loveholidays

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