Never use again

Loveholidays.com - www.loveholidays.com
★★★★☆
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daScott431's review of Loveholidays.com - www.loveholidays.com

“Never use again”

★☆☆☆☆

written by daScott431 on 12/10/2015

I booked a holiday for next year and paid in full a few days later I called to add one more person to the booking and was told it cost £25 to change which I understood and went ahead and changed the booking , a while later I received the invoice (paid all cost in full again) and to my surprise there was an £100 admin fee so I called up and was told well it goes on per person I was not told this at the time of booking convinantly. I feel that I was totally Miss sold this holiday without given me full details.
I would not use this company again it's a joke.

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Loveholidaysuk's Comment

Written on: 14/10/2015

I'm really sorry to hear about this.

If you could provide your HAY/LVE booking reference then we will look into this for and see what happened here as this doesn't sound quite right.

Kind regards,

Andi @ loveholidays

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Roxy111's Comment

Written on: 14/10/2015

I have been in contact with the company regarding this matter however I still get told that he did tell me about the fee and yes he did tell me about a fee of £25 not £100 it's an absolute disgrace.

To say I'm disappointed is an understatement.

I will give you my lve number but don't really see the point.

lVE69133

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Roxy111's Comment

Written on: 14/10/2015

I have been in contact with the company regarding this matter however I still get told that he did tell me about the fee and yes he did tell me about a fee of £25 not £100 it's an absolute disgrace.

To say I'm disappointed is an understatement.

I will give you my lve number but don't really see the point.

lVE69133

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Loveholidaysuk's Comment

Written on: 16/10/2015

Thank you for this information.

I am really sorry to hear about this - I will pass this on to be looked at to see if this has been resolved correctly.

Kind regards,

Andi @ loveholidays

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Roxy111's Comment

Written on: 02/12/2015

And true to form again no response!!!

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Loveholidaysuk's Comment

Written on: 02/12/2015

I'm so sorry to hear this, I have chased this with the customer relations manager to get someone to call you as a priority.

Kind regards,

Andi @ loveholidays

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