TERRIBLE CUSTOMER SERVICE! AVOID LOVEHOLIDAYS AT ALL COST!

Loveholidays.com - www.loveholidays.com
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LaurelOwen's review of Loveholidays.com - www.loveholidays.com

“TERRIBLE CUSTOMER SERVICE! AVOID LOVEHOLIDAYS AT ALL...”

★☆☆☆☆

written by LaurelOwen on 10/07/2015

AVOID AT ALL COST. SHOCKING AFTERSALES SERVICE. HOURS ON HOLD. IF YOU RING AND SELECT A "NEW HOLIDAY" OPTION, YOU GET STRAIGHT THROUGH. MM.
PAID EXTRA FOR ROOM UPGRADE.DID NOT GET IT. INFORMED LOVEHOLIDAYS.
PHOTOS AND MAP AND SKETCHPLAN PROVIDED TO SHOW THAT POOL VIEW ROOM I REQUESTED AND PAID EXTRA FOR WAS NON EXISTENT AND ABSOLUTELY IMPOSSIBLE IN RESORT IN THE WING OF THE HOTEL I WAS ALLOCATED! FOBBED OFF FOR WEEKS PING PONGING EMAILS BACK AND FORTH. " IT WAS OUR SUPPLIER, WHO SUPPLIED ANOTHER SUPPLIER ",AND ANOTHER AND ANOTHER ETC ETC BEFORE IT GETS TO HOTELIER. BASICALLY THEY'RE KEEN TO TAKE MY CASH BUT REFUSE POINT BLANK TO REFUND ME EVEN THOUGH I'VE SENT PHOTOGRAPHIC EVIDENCE,THE HOTEL MAP, GGOGLE BLEEDING EARTH AGREES WITH ME! EVEN SUPPLIED THE HOTEL PHONE NUMBER TO THEM, WHO AGREE WITH ME TOO!
MAYBE THEY'LL EVENTUALLY RECOUNT AS IM CONTACTING ABTA FOR ADVICE TOMORROW. HOLIDAY WAS FINE, CHEAP AND CHEERFULL, BUT AFTERSALES SERVICE AND NONCHALANT RESPONSE TO AN OBVIOUS THEFT OF MY HARD EARNED CASH ABSOLUTELY UNACCEPTABLE.
AVOID AT ALL COSTS, BUY YOUR HOLIDAY THROUGH A DIFFERENT HOLIDAY BROKER, PREFERABLY SOMEONE WHO TAKES SOME SEMBLANCE OF RESPONSIBILITY FOR THEIR COMPREHENSIVE BOOKINGS.... OR LACK.... THEREOF.

Loveholidaysuk's Comment

Written on: 17/07/2015

Good morning,

We're sorry to hear you were not 100% satisfied with your booking.

Please provide your HAY/LVE reference to us and a member of our Customer Services team will be in touch to assist you further with this issue.

Kind regards,
The loveholidays.com team

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