written by on 12/05/2015
REF: HAY-856552
I have tried phoning Customer Services countless times and have been on hold for over an hour on each occasion before having to give up and have never got through to an operator. I have also email 4 times requesting to prebook seats for our flights and have received no response. I am getting increasing worried and concerned that we are not going to get our boarding passes before we go on our holiday. Wish we had never used Loveholidays and will never be using again or recommending them to anyone. Their customer service is shocking and they have ruined what should be an exciting time. I am fed up and just want someone to contact me so that I know our seats are pre booked and we will received our boarding passes before we go. I have no trust in this company what so ever, incredibly dissapointed!!! And have still got nowhere!!!
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Teamloveholidays's Comment
Written on: 18/05/2015
Good Morning,
We are really sorry to hear about the difficulty you have experienced getting in touch with us. We can assure you we are working our absolute hardest to reduce these delays as soon as possible, as this is certainly not representative of our usual standard of service. We understand that you have now been in contact with a member of Customer Services.
Kind Regards,
The loveholidays.com
Claytons77's Comment
Written on: 20/05/2015
Can you please call me. Same issue. Trying to pre-book seats. Called several times and emailed customer service twice. HAY-830314