Despairing!

Loveholidays.com - www.loveholidays.com
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LisamW's review of Loveholidays.com - www.loveholidays.com

“Despairing!”

★☆☆☆☆

written by LisamW on 04/05/2015

If we had read all the reviews on here prior to booking we would never have gone ahead and booked with Love Holiday. We are due to travel in 3 weeks and despite submitting our API onto the love holiday sites weeks ago Ryanair have no record of us!!

It seems that Love Holiday has either booked using a different email or credit card to ours and so we can't access our online booking. This will come a no surprise to anyone else who has booked through them but we can't get through to the customer service team.

We have been trying for 2 weeks at different times of days for hours on end! A holiday is meant to be something to look forward to and enjoy. This experience has been stressful and frustrating and we don't know what the outcome will be.

We clearly won't get to speak to anyone at Love Holiday and without the correct information Ryanair can't check us in online. We suspect we will end up having to pay extortionate amounts more money on the day for our tickets, that's if we can travel without Ryanair not having received our API.

It's truly appalling that there is no customer service at Love Holiday and that families are having their holidays ruined because of it. We have saved up and been looking forward to this trip for months and now we are filled with apprehension about what we can expect.

If anyone has any advice on how we can get through or progress this please do let us know.

Teamloveholidays's Response to LisamW's Review

Written on: 06/05/2015

Hi,

We are really sorry to hear about the difficulty you’ve been experiencing getting in touch with us. We can assure you we are working our absolute hardest to reduce these delays as soon as possible, as this is certainly not representative of our usual standard of service. If you still require assistance please contact us, providing your reference number and we will be able to assist you ASAP.

Kind Regards,

The loveholidays.com

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