Written on: 09/04/2014 by Karterp194 (1 review written)
If you request needs as a disabled customer don't expect to get them honored and don't expect an apology for failures to provide what you would need to know before booking the holiday.
No comprehension of needs of disabled wheelchair using holiday makers even when made aware of the holiday makers needs.
Don't use them if you want to have a holiday that provides what you have requested. I have been disappointed by other agencies, but these guys are worse. Did not like the way the agency handled my holiday request, or how they handle complaints upon returning home.
Whole experience has left me feeling highly upset. Left feeling insulted and highly disappointed by all. The failures of the holiday impacted upon our health. On top of this the holiday was a waste of money. I would have liked to know more before I made my purchase. Such as that my requests could not be met. If I had known I would not have made my purchase.
If you are a wheelchair user you have been warned. This is a no star rating review.
As rated by our community of reviewers
" Definitely Recommend! " Read More
" Fast booking. Pay only later. Great rates! " Read More
" Really helpful and easy to book,I have used this website many times... " Read More
" Presented plenty of Options " Read More
" Crystaltravel.co.uk Reviews Complaints and Feedback " Read More