Item: eDreams - www.edreams.com
Rating: 5

joe.10's review of eDreams - www.edreams.com

“Cancellation Refund”

★★★★★

written by joe.10 on 27/02/2016

I booked myself and my wife on a return flight to Alicante with E dreams.
The return flight was cancelled due to French traffic control strike.
I phoned the E dream customer services and was treated with the utmost of
Respect the gentleman I spoke to could not have been more helpful.
I explained I was asking for a REFUND for the cancelled flight.
He took some details and assured me he would deal with it.
Within the hour I had an E-mail from him and the REFUND was paid into our bank account within twenty four hours.
Thank you for the respect you showed me and your speedy response.

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Edreams's Response to joe.10's Review

Written on: 04/03/2016

Hi,

Thank you very much for taking the time to write such a detailed review.

You probably cannot imagine how glad and appreciative we are to read your nice words here on Review Centre.

On behalf of our entire team we would like to express our heartfelt gratitude for choosing eDreams and for taking your valuable time to share your thoughts and experience with the community.

If you need further assistance, please do not hesitate to contact us back.

Kind regards,

Lucy - eDreams Customer Care Team -

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