Item: eDreams - www.edreams.com
Rating: 1

28Barry's review of eDreams - www.edreams.com

“ABSOLUTELY THE WORST EXPERIENCE E V E R !!!!!”

★☆☆☆☆

written by 28Barry on 29/09/2015

Wanted to change flight time, spent 33 minutes on the phone of which over 25 were on hold. Told that because of the $6 lower price difference, they could not just change the ticket but had to upgrade it. The ticket was a first class refundable ticket - upgrade to what?!?!?!? To charge me over $200 price difference for this "upgrade." Decided to cancel altogether - after waiting on hold to be told it went through, the refund showed up in my inbox, AND THE LINE WENT DEAD. No "thank you," no "maybe we can help you with future travels," no nothing except a bad taste in my mouth. Would give ZERO stars if able.

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Edreams's Comment

Written on: 30/09/2015

Dear customer,

Thank you for reviewing your recent experience.

We are sorry to hear you are that de satisfied with the service provided.

It seems you had a misunderstanding regarding the applicable in order to amend the journey charges of the airline. Normally, the airline collects a penalty and a fare difference (variable cost). In addition to these fees eDreams charges the administration fee per ticket.

please supply your booking reference, so we would be able to look further into your case and advise accordantly.

Warm regards.

Nicole - eDreams

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