worst travel agency i ever delt with

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jayshah1949's review of eDreams - www.edreams.com

“worst travel agency i ever delt with”

★☆☆☆☆

written by jayshah1949 on 28/04/2015

i booked flight thru edreams by mistake. they book flight in frontier air line. first flight they book direct thru frontier with credit card. second flight they thru frontier but with thier check and charge my credit card.
We had death in family we submit frontier paper work we got approved for refund for both flight. Since first flight was direct chrage to my credit card frontier give me credit on credit card. second flight was thier check
they ask me contact and have them contact frontier and approved my second refund beacuse they pay frontier ofr me. I made few call edreams is completely eresposive and does not want help me get my refund back. i have learned if i made my reseversation direct thru frontier i would got my reufnd back. By going thru edreams i pay $20 or more fee which I did not have to pay. thier is no benefit going thru edreams. irecomend to every one who is thinking about using edream.do not fall for trape with edraems.

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Edreams's Response to jayshah1949's Review

Written on: 28/04/2015

Dear jayshah1949,

Firstly, our apologies for your loss. We would like to check your case in detail. For that purpose, we would need to know your booking reference and we will contact you shortly.

Thanks in advance,
Frank - eDreams Customer Care Team

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