YourHolidays Reviews - www.yourholidays.com

★★★☆☆
2.8 / 5
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Latest Reviews

★☆☆☆☆

“Hotel boarded up!!”

Written on: 19/08/2015

We booked a holiday to LLoret for the 10th June for 2 weeks.Arrived at the hotel at 1.30am to find it boarded up.There was a notice on the door telling us to go to another Hotel.All in all about a mile to walk.I'm disabled with a walking problem,also a pensioner.I have had contact with Yourholidays.com who keep saying that the problem is with the Spanish bed provider.They were my booking agent so I expect them to sort this out.Instead they have offered me a 10% discount voucher off another… Read Full Review

Yourholidays's Comment

Written on: 26/08/2015

We are sorry to note that you had a problem with your hotel booking. Please be advised that as a travel agent we do not have direct contracts with the hotels and this is the same for all travel agents. Due to this fact we have to rely on the feedback we receive from the hotel operators and in this case they have advised that you were upgraded to their sister hotel and also given the opportunity to move back to the original hotel after a couple of days. Due to this, the hotel are not offering you any form of compensation. However, due to the problems you experienced and as a goodwill gesture we have provided you with a 10% discount voucher for redemption against a future holiday. We regret your overall unhappiness on this occasion.

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★★★★☆

“Very helpful”

Written on: 18/08/2015 by Shawn216 (1 review written)

I found this company to be very compitent in finding exactly what I wanted at the price I wanted. I can be a very difficult customer but the various advisors I spoke to were all on hand on to help. Thank you your holidays… Read Full Review

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★★★★★

“freindly & helpful staff”

Written on: 15/08/2015 by Pruittin392 (1 review written)

Last month i booked a last minute deal to sharm through this company and can not thank them enough, our holiday was fantastic. Booking the holiday was quick and simple over the phone, the final price including bags, transfers and the credit card charge was still cheaper by far than other quotes i had been given. The agent i spoke was very helpful and dedicated her time to finding us the best deal possible with fantastic discounts. Will definitely be booking again through them and have… Read Full Review

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★★★★☆

“Cheap last minute deal”

Written on: 13/08/2015 by Alfred435 (1 review written)

Booked a cheap and cheerful late deal a couple of days ago, would book with this company again the service was great thank you tothe adviser for your help… Read Full Review

Yourholidays's Comment

Written on: 26/08/2015

Thank you for your kind comments, positive feedback is always appreciated.

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★★★★★

“Great helpful service! ”

Written on: 12/08/2015 by Jackyyc (1 review written)

I had been looking for weeks for a holiday for me and the family! I called these guys ! They were amazing! Friendly, quick and beat my previous quotes by ££££££ , they even upgraded my room for no extra cost. Far and above better than the rest. I will be using them for next years holidays for sure… Read Full Review

Yourholidays's Response to Jackyyc's Review

Written on: 26/08/2015

Thank you for your kind comments, positive feedback is always appreciated.

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★★★★★

“WHAT A GREAT SERVICE!!!!!!!!!!!!”

Written on: 11/08/2015 by JAYMAN29481 (1 review written)

spoke to an agent to book a family holiday, his customer service was spot on and he had me laughing the whole time.unfortunately upon booking thomas cook put the price up on 2 of the 4 seats we needed and the agent directed me to thomas cooks website and sure enough the seats had gone up by thirty pounds each,however the manager offered to book these seats on the company credit card as a good will gesture.i was truly humbled by this and will be booking every holiday with yourholidays from now… Read Full Review

Yourholidays's Response to JAYMAN29481's Review

Written on: 26/08/2015

Thank you for your kind comments, positive feedback is always appreciated.

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★★★★☆

“Excellent Service ”

Written on: 07/08/2015 by Jaylano269 (1 review written)

Last minute deal booked for family, great price and customer service was spot on. Will defiantly be using next year… Read Full Review

Yourholidays's Comment

Written on: 26/08/2015

Thank you for your kind comments, positive feedback is always appreciated.

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★★★★★

“Just booked our second trip ”

Written on: 21/07/2015 by KristianSweeney429 (1 review written)

Have just booked our second holiday to Mykonos through grace at your holidays and yet again I couldn't recommend more. We also booked our honeymoon through your holidays and they made everything so easy for us and we had the time of our lives. Would use your holidays before any other holiday company!… Read Full Review

Yourholidays's Comment

Written on: 26/08/2015

Thank you for your kind comments, positive feedback is always appreciated.

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★★★★★

“Another Holiday done and dusted”

Written on: 20/07/2015 by kenny486 (3 reviews written)

Yet again we (my family and 3 other groups)have come back from a great holiday in Greece. We had booked a 4 star All inclusive in Rhodes with Yourholidays.com they had even emailed the hotel to get us rooms together. They seemed to really care if we had a good holiday and best thing is they are based in UK so easy to call to sort out issues if needed. We book 2 holidays each year as a group and have used various Travel Agents over the years but this one felt different and made me and the wife… Read Full Review

Yourholidays's Response to kenny486's Review

Written on: 21/07/2015

Thank you for your comments. It is always great to receive positive feedback and we are really pleased you had a great holiday. We look forward to assisting you with your next holiday.

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★★★★★

“Service and experience was second to none”

Written on: 20/07/2015 by MaddisonKelley267 (1 review written)

I booked a holiday through this company for myself, wife and children to Cuba. After plenty of research I found that the rates that Your Holidays offer were great and therefore I decided to get in touch. The staff were extremely helpful and explained everything necessary to make our flights and stay at the resort extremely enjoyable. My kids had an amazing time as did my wife and myself, would definitely recommend to anyone wanting a great experience and holiday!… Read Full Review

Yourholidays's Comment

Written on: 21/07/2015

Thank you for your comments. It is always great to receive positive feedback and we are really pleased you had a great holiday. We look forward to assisting you with your next holiday.

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★★★★★

“Great company yes”

Written on: 20/07/2015 by Roche33 (1 review written)

Helped us rebook after Tunisia debacle Live savers would recommend to anyone Efficient and understanding… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 17/07/2015 by PaytenSheehan262 (1 review written)

Do not use absolute con!!! Call you back after you think you have booked and suddenly the holiday cost has increased and because you have given names, card details etc think you will say oh go on then that's ok go ahead anyway. No no no do not use!… Read Full Review

Yourholidays's Comment

Written on: 20/07/2015

Thank you for your e-mail and we regret to note your unhappiness. Holiday costs are live and do change frequently throughout any given day, so sometimes holiday prices do change whist the holiday is being processed and it becomes necessary for us to contact our customers to inform them of the change. At no time are any payments taken until the final holiday cost has been agreed.
However, we do sincerely apologise for your upset and we thank you for your feedback.

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★☆☆☆☆

“Worst Company Ever stole my money and more ”

Written on: 06/07/2015 by RexFarley (1 review written)

I booked from this firm and had someone process a booking after confirming with me a price. I had a call 30mins later telling me my flight had gone up my 16% in that time!! Day light robbery!!! Stay clear!!!… Read Full Review

Yourholidays's Comment

Written on: 20/07/2015

Thank you for your e-mail and we regret to note your unhappiness. Holiday costs are live and do change frequently throughout any given day, so on rare occasion’s holiday prices do change and it becomes necessary for us to contact our customers to inform them of the change. At no time are any payments taken until the final holiday cost has been agreed.
We do sincerely apologise for your upset.

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★☆☆☆☆

“Attempted to book an Holiday I saw on Icelolly and was...”

Written on: 04/07/2015

Attempted to book an Holiday I saw on Icelolly and was put through to someone at this Company. I told him I'd seen an all inclusive at the GLOBO Hotel in Portimao. He told me he could upgrade us to a sea view with Balcony and allow 20 Kg luggage for both of us for a small increase. As my partner was using her card to pay I passed the phone to her. Now he started his spiel the holiday would be a better deal if we chose Half Board, we would be guaranteed a SUPERIOR Room, any this hotel… Read Full Review

Yourholidays's Comment

Written on: 20/07/2015

Thank you for your comments and we are sorry to note that you did not enjoy your holiday.
If you have not already done so please send this complaint onto Yourholidays directly so this matter can be investigated with the relevant operators and we will respond back to you with their findings with the required 28 days set out be ABTA.

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★★☆☆☆

“DO NOT BOOK WITH YOUR HOLIDAYS ”

Written on: 25/06/2015 by cazzzzzz (1 review written)

I booked with your holidays and advised them that my elderly mother was travelling with us . They sold us Luna Park in El Arenal Majorca . On arrival we went straight to our room as we did not reach the hotel until 1 am . We had no sleep as it was like a 14 to 20 year old german holidays where all night they were shouting in the corridors and banging doors .. this went on every night until 7 am . Hotel did not want to know . On our arrival home contacted Your Holidays they would not take any… Read Full Review

Kurdigirl's Response to cazzzzzz's Review

Written on: 27/06/2015

Stop being so dramatic.How is this your holidays fault or beds with ease? They have no control over who will be staying there .. I think you were unlucky to experience this but you would have the same response from any travel agent or accommodation company.

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Cazzzzzz's reply to Kurdigirl's Comment

Written on: 29/06/2015

I am noyt being dramatic .. were you there ??? ... I paid my money to YOUR HOLIDAYS .. AND THEY BOOK ME WITH A COMPANY WHICH ARE NOT A MEMBER OF ABTA ... DISCRACEFUL ... JUST WARNING OTHERS WHAT YOUR HOLIDAYS DOES .. SO WHEN YOU COME HOME YOU HAVE NOT GOT A LEG TO STAND ON

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Kurdigirl's reply to Cazzzzzz's Comment

Written on: 30/06/2015

No need to shout! Yeah I think you are being dramatic. You are saying don't use a company just because there were noisy guests there. Every company on Ice Lolly has the same procedure when booking hotels and flights separate. Just exactly what did you want your holidays to do? You should have contacted Beds with ease while you were in resort.no good complaining when you get home. Oh and by the way these young people may be complaining they were sent somewhere full of moaning old Brits!

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Cazzzzzz's reply to Kurdigirl's Comment

Written on: 30/06/2015

take it you work for your holidays !!

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Kurdigirl's reply to Cazzzzzz's Comment

Written on: 03/07/2015

No actually i work for another agent and was checking out our competition!, you still haven't said what you wanted your holidays to do! Quick to complain on the internet but not that bothered to ring the telephone number on your voucher while in resort. You wouldn't have a pizza, eat it all and then ring pizza shop and say it was too salty /hot etc, no,so why have a holiday where you are clearly not enjoying it and not do anything about it at the time?

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Cazzzzzz's reply to Kurdigirl's Comment

Written on: 06/07/2015

I have no way of contacting whilst away as take no mobile / laptop with me ... however .. I did tell receprtion on a couple of occasions but with no help from them .. I am just advising other what the hotel was actually like .,.. and have given many many good reiws on hotels I have visited .. this is the only one bad review I have given ...

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Yourholidays's Response to cazzzzzz's Review

Written on: 20/07/2015

Thank you for your e-mail and we are sorry to read your disappointment. As a travel agent we book holidays through different holiday suppliers and complaints made about hotels need to be forwarded onto the relevant supplier of the hotel. We note that this was duly done and you received a response from the hotel supplier. Unfortunately, as you did not follow the procedure set out upon your hotel voucher which asks customers to contact the hotel supplier whilst you are on holiday with any complaints - the hotel supplier are unwilling to provide you with any compensation, because they were not afforded the opportunity to rectify your issues whilst you were in resort.
We are sorry for your disappointment and we can confirm that as a travel agent we are fully ABTA bonded.

Kind Regards
Customer Relations
Yourholidays.com

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Cazzzzzz's reply to Yourholidays's Comment

Written on: 21/07/2015

Your Holidays you may well be ABTA bonded but you should advise customers when you book there holidasy through a 3rs party when they are not ABTA bonded ..I put my trust in you when booking my holiday and was very let down by YOUR HOLIDAYS and wanted to warn others about booking with your company ..

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★☆☆☆☆

“Joke of a company”

Written on: 11/05/2015 by osNorwood197 (1 review written)

Called to book a holiday I had seen online, was asked if it would be ok if I was called back. When I received the call back, I was asked what my total budget was so that he could quote me a price. I asked if he could just tell me what the price was and was told no as he didn't want to tell me incase it was too much for me. When I said that I would rather he just told me what the price was again he hung up on me. Would never ever use this company… Read Full Review

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★★★★☆

“Great Service Great Price”

Written on: 05/05/2015 by bobbob100 (1 review written)

Great service all round and really very helpful as one of the party needed wheelchair access and use… Read Full Review

G0Sgb's Response to bobbob100's Review

Written on: 20/07/2015

What position do you hold with "YOURHOLIDAYS" ??

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★☆☆☆☆

“Disgusting cheating company-dont waste your money!!!”

Written on: 16/04/2015 by Kymanil1980 (1 review written)

This company is a absolute joke.all they do is take customers details and then call back and say price has increased,how disgusting of them,to take card details but to not offer their services,they should be shut down!!! It happened on 2 different occasions with my family,i have informed everyone to stay clear!!! Then they have the nerve to say payment takes 3/4 days to be refunded! Take my money and offer me no holiday, Plus 2% on debit cards.... Within a few year they will go bust.people will… Read Full Review

Yourholidays.com's Comment

Written on: 24/04/2015

Thank you for your comments and we apologise for your unhappiness. If you can please provide Yourholidays with your booking details, we will be more than happy to investigate this matter for you in order to ensure that your complaint is dealt with correctly and your concerns are rectified.

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Hayleypowers's Comment

Written on: 11/05/2015

That is exactly how i feel about them, disgusting service,
Calling back on every single call for more money is outrageous.
How can every single flight or hotel they book fail???
People should already realise they are getting ripped off

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★☆☆☆☆

“This company let us down twice within a week . We...”

Written on: 26/11/2014 by KristenHewitt (1 review written)

This company let us down twice within a week . We booked hotel a week later still not received confirmation on contacting the company I was told I can no longer have this hotel and would have to pay £80 more. By then we had no choice but to go ahead and re book paying the extra £80 .....then to be told 15 mins after booking that we couldn't have the hotel on the days we had booked !!! Very disappointed with the service and will lot use this company again… Read Full Review

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★★★★★

“Brilliant Company”

Written on: 05/11/2014 by znMcNulty313 (1 review written)

After looking around on many price comparison sites for my perfect holiday with the family at a low price, I came across YourHolidays who offered a Thomas Cook package at a great deal! Very professional team who guided me through the booking process, no pressure to book at any time. Made booking a holiday exactly how it should be, fun and relaxed! Especially can't fault the admin team who push my rating to a 5 star, they were happy to help me and answer any travel-related question. Have… Read Full Review

Yourholidays's Comment

Written on: 19/11/2014

Thank you for your kind comments. It is always great to receive positive feedback from our customers. We will look forward to being of service to you again in the future.

Kind Regards
Emma Rogers
Customer Relations Manager

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