YourHolidays Reviews - www.yourholidays.com

★★★★☆
3.6 / 5
301
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Latest Reviews

★★★★★

“Amazing customer service!!”

Written on: 21/08/2016 by Holland415 (1 review written)

Firstly I'd like to say just how helpful and friendly the staff were. I spoke to a young man who couldn't do enough for me. He went above and beyond, and ended up saving me and my family hundreds. I definitely recommend booking with these guys!! Cheaper than the high street and very honest! Thank you for all your help!… Read Full Review

Yourholidays's Comment

Written on: 22/08/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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★★★★★

“Thank you for saving my honeymoon”

Written on: 11/08/2016 by NadeemK (1 review written)

What can I say the staff at your holidays went beyond the call of duty and saved my honeymoon, from the get go the surface was great the price was fantastic but it was the aftercare that showed that the team genuinely care. If you want a company that cares and if you are looking for a weekend away or a dream holiday please use your holiday they truly care. … Read Full Review

Yourholidays's Response to NadeemK's Review

Written on: 22/08/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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★★☆☆☆

“Called asking for more money after booking”

Written on: 07/08/2016 by HannahSG (1 review written)

I have booked with Yourholidays three times. The first two times were great - staff were friendly, UK based and I got some good deals. However, after my last booking they called me up about 20minutes after asking for more money, as the room I had booked was no longer available at the same price. On the phone I had given over my card details and had confirmed several times that the price being paid would be the final price as we were already over budget. At no stage did the salesperson suggest… Read Full Review

Yourholidays's Response to HannahSG's Review

Written on: 10/08/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We regret to hear of your disappointment following a flight price increase. During the peak times, this unfortunately becomes a common problem as so many customers are looking to book. As the availability goes down, the tour operators tend to increase their prices very quickly and we are only able to book from a live system so this charge does need to be passed onto yourself.

Kind Regards,
Yourholidays Customer Service Team

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★★★★★

“Great job done ”

Written on: 30/07/2016 by ritawallace (1 review written)

Best ever in the business , she went over and above her duty no matter what time of the day /night made me feel comfy & & secure she is an absalutey blessing and no words can praise her enough , I will defo use her again and highly recommend her to friends family , well done ur an absalute gem . … Read Full Review

Yourholidays's Response to ritawallace's Review

Written on: 10/08/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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★★★★★

“Best Customer Service and best Price always”

Written on: 29/07/2016 by jaysdar (1 review written)

I found very helpful customer service, he always tried to find best prices for my holidays. yourholidays.com is far better then Thomas cook and Thomson. I have booked my holidays 3 time with this company no problem at all. I recommend this company to very one. 5 stars company… Read Full Review

Yourholidays's Response to jaysdar's Review

Written on: 10/08/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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★★☆☆☆

“Misinformation ”

Written on: 29/07/2016 by Cristian1 (1 review written)

My partner booked this holiday for us as I was in hospital having a procedure done, he confirmed the price to me and said it was booked and paid for. I came out of hospital to find messages off him telling me he had received a call from Yourholidays flight team telling us our flights had gone up due to demand - and we now had to pay an extra 25 pounds. This was after the original conversation. When I asked him why he hadn't cancelled it - he said the staff member had told him, he could either… Read Full Review

Yourholidays's Comment

Written on: 10/08/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We regret to hear of your disappointment in the booking process but are pleased to hear that this was resolved with one of our sales managers.

If you still have the name of the original staff member, we would be interested to find this out in order to deal with this internally and ensure problems such as this are not repeated.

Please email us along with any further details in order to aid our investigation.

Kind Regards,
Yourholidays Customer Service Team

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★★★★★

“Fantastic service and knowledge and price”

Written on: 27/07/2016 by 80Goodman (1 review written)

Enquired as had been recommended by a friend as he booked a wedding party. The guy had great knowledge and couldn't help enough taking time to get what I wanted and saved me a lot of money… Read Full Review

Yourholidays's Comment

Written on: 10/08/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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★★★★★

“great”

Written on: 26/07/2016 by Kemptf421 (1 review written)

Just booked a holiday....very helpful and defo book again...enjoy your Stella! !… Read Full Review

Yourholidays's Comment

Written on: 10/08/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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★★★★★

“Best holiday ever!! ”

Written on: 26/07/2016 by Rankinle329 (1 review written)

I recently booked a holiday to Greece with a very delightful agent, I'm so pleased and i have never received such good customer service from an online company before, she sought me out the best deal and I received all my holiday documents a day later. Defiantly recommend Yourholidays.com!… Read Full Review

Yourholidays's Comment

Written on: 10/08/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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★★★★★

“Service was great”

Written on: 26/07/2016 by Rossco1978 (1 review written)

I spoke to the manager and he told me with great passion about all there was in portinaxt Ibiza, I was optimistic about taking children here but he promised they would have a great time and he was spot on, so much so I have booked again!! Great service from the team everyone I spoke to was extremely helpful. I would definitely recommend to friends and family once again thanks… Read Full Review

Yourholidays's Response to Rossco1978's Review

Written on: 10/08/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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★★★★★

“Fetiya Wow Wow Wow”

Written on: 26/07/2016 by Carver374 (1 review written)

From booking holiday to coming home everything was perfect. She helped me with a very awkward booking sorted us all out and fri then on it was plain sailing, flying actually. Super holiday. Will definatly book again. … Read Full Review

Yourholidays's Comment

Written on: 10/08/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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★★★★★

“Brilliant Ibiza”

Written on: 26/07/2016 by Teenyw33n9 (1 review written)

We recently returned back from Es Cana which was recommended by the lovely cheeky manager. Thank you you advised us and we chose a brilliant holiday. Great flight and a good transfer brill weather and plenty to do. We will definately be booking with you again. Thank you… Read Full Review

Yourholidays's Response to Teenyw33n9's Review

Written on: 10/08/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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★★★★★

“Excellent service recommend ”

Written on: 24/07/2016 by Amdavison (1 review written)

Came across the website via ice lolly. Was a little cautious after news of holiday company's going bust but this was soon alleviated. The customer service agent was excellent gave info on the company abta and atol registration even explaining exactly what both of them mean. I gave details of what I was looking for and the agent was quick to come back with reasonable prices I then asked for a specific hotel which she initially could not source she said she would call back and she did so… Read Full Review

Yourholidays's Response to Amdavison's Review

Written on: 10/08/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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★★★★★

“Best even telephone booking ”

Written on: 25/06/2016 by Karajojo (1 review written)

For many years I have booked our holidays through online agents and ever time I say never again I'm going to a travel agents shop,but tonight I had the best experience from the nicest lady I've spoken to with online sale,she was so helpful and search endlessly for a holiday to our requirement but on a budget,she says let me call you back so your not hanging on the phone sure enough 10 min later phone goes and it's our fab lady wish a few option and few few more not all or needs but worth while… Read Full Review

Yourholidays's Response to Karajojo's Review

Written on: 01/07/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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Amdavison's Response to Karajojo's Review

Written on: 24/07/2016

Hi have u been on your holiday.? Did all go to plan?

Best wishes

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★★★★★

“Great service”

Written on: 23/06/2016 by Donna438 (1 review written)

I found "Your Holidays" on the internet and called them, the sales agent was very helpful and was full of information about different hotels, she worked hard to get us the family holiday we were looking for. Paperwork was emailed to me very soon after booking and travel documents approximately 3 weeks prior to travel. When we arrived at our hotel it was as described and in an excellent location as she had described. We had a fantastic holiday at a great price so will definitely be using this… Read Full Review

Yourholidays's Comment

Written on: 24/06/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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★★★★★

“Blau Costa Verde”

Written on: 23/06/2016 by Sienna343 (1 review written)

Amazing holidays!! I bought this trip through www.icelolly.co.uk I use this web all the time, the reps are always helpful. Flew with Thomas Cook, which is exactly the same as easy yet or ryanairs. Cuba is brilliant! Love it out there. This was my second time only few months apart. Blau Costa Verde is amazing place to stay. Food is great, people are friendly, rooms are ok, the beach is AMAZING. Paradise right on the hotel beach! so go go go!!if you never been… Read Full Review

Yourholidays's Comment

Written on: 24/06/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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★★★☆☆

“Service from your holidays excellent hotel awful”

Written on: 22/06/2016 by Rosiemc (1 review written)

Our 5 star hotel all inclusive pinetta parrk deluxe was awful food was uneatable and hotel was worn and tired… Read Full Review

Yourholidays's Response to Rosiemc's Review

Written on: 23/06/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We regret to hear of your disappointment in your hotel. Please send in your full detailed complaint along with your booking reference to our administration team in order for this to be investigated.

Kind Regards,
Yourholidays Customer Service Team

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★★★★☆

“Very helpful team ”

Written on: 21/06/2016 by Donaldsonji451 (1 review written)

I booked my holiday to menorca last minute and we god a fantastic deal. The team were really helpful and easy to deal with, it was all booked within 15 minutes. We had a wonderful holiday, the hotel we stayed in was jardin de nmenorca which we cannot rate highly enough… Read Full Review

Yourholidays's Comment

Written on: 22/06/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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★☆☆☆☆

“Worst Hotel Ever!”

Written on: 18/06/2016 by Babynix (1 review written)

SMARTLINE CRIOULA - DO NOT GO!!! This holiday was the worst holiday we have ever had we went April 2016, I wouldn't recommend anybody to go there, there was cockroaches in the food in the restaurant, running over our arms in the bar area, our rooms had to be fumigated due to baby cockroaches on the bed, local dogs and cats hovering around the outside bit off the restaurant whilst your eating, resident cats on the complex weeing and pooing in the sand under the sun loungers where children play… Read Full Review

Yourholidays's Response to Babynix's Review

Written on: 21/06/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We regret to hear of your disappointment in your hotel. Please send in your full detailed complaint along with your booking reference to our administration team in order for this to be investigated.

Kind Regards,
Yourholidays Customer Service Team

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Babynix's reply to Yourholidays's Comment

Written on: 22/06/2016

Hi thank you do we send this via email or to an address? As when we phoned to complain we got told it's not down to your holidays even though we booked through you

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Yourholidays's reply to Babynix's Comment

Written on: 08/07/2016

Hi there,

Please email us and our customer relations team will be able to look into this for you.

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★★★★★

“Dawn Jackson”

Written on: 16/06/2016

Your Holidays are a brilliant company to book your trip away with. I have travelled with them many times, and they just can not do enough for you. I will always recommend them to friends and family… Read Full Review

Yourholidays's Comment

Written on: 16/06/2016

Thank you for taking the time to review your recent holiday booking made with Yourholidays.com, your comments are appreciated.

We are really pleased to note that you had a positive experience, and we do hope that Yourholidays can be of assistance to you again in the future.

Kind Regards,
Yourholidays Customer Service Team

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