YourHolidays Reviews - www.yourholidays.com

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Latest Reviews

★☆☆☆☆

“This company let us down twice within a week . We...”

Written on: 26/11/2014 by KristenHewitt (1 review written)

This company let us down twice within a week . We booked hotel a week later still not received confirmation on contacting the company I was told I can no longer have this hotel and would have to pay £80 more. By then we had no choice but to go ahead and re book paying the extra £80 .....then to be told 15 mins after booking that we couldn't have the hotel on the days we had booked !!! Very disappointed with the service and will lot use this company again… Read Full Review

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★★★★★

“Brilliant Company”

Written on: 05/11/2014 by znMcNulty313 (1 review written)

After looking around on many price comparison sites for my perfect holiday with the family at a low price, I came across YourHolidays who offered a Thomas Cook package at a great deal! Very professional team who guided me through the booking process, no pressure to book at any time. Made booking a holiday exactly how it should be, fun and relaxed! Especially can't fault the admin team who push my rating to a 5 star, they were happy to help me and answer any travel-related question. Have… Read Full Review

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Yourholidays's Comment

Written on: 19/11/2014

Thank you for your kind comments. It is always great to receive positive feedback from our customers. We will look forward to being of service to you again in the future.

Kind Regards
Emma Rogers
Customer Relations Manager

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★★★★★

“Great holiday to Gran Canaria”

Written on: 09/09/2014 by Harmony218 (1 review written)

I booked my holiday with Your Holidays after finding one of their deals on a holiday pricing comparison website. Having not travelled on a package holiday for a couple of years I was a bit unsure of the process but the agent was really helpful and she answered all my questions with a great deal of reassurance. I ended up staying at the Barcelo Margaritas Hotel in Playa del Ingles after the agent recommended it to me as she'd been there recently herself. Everything she said was spot on, and we… Read Full Review

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Yourholidays's Comment

Written on: 19/11/2014

Thank you for your kind comments. It is always good to receive positive feedback from our customers and we are pleased that you had a positive experience with us. We look forward to being of service to you again in the future.

Kind Regards
Yourholidays Customer Service Team

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★★★★★

“Fab company ”

Written on: 09/09/2014 by Mills461 (1 review written)

I am shocked to read the negative comments below of this company. We have booked several holidays through Ava at your holidays. Always been fantastic prices, great location. Fab at replying and getting back to any queries. Just come back from our honeymoon, New York and Miami and both hotels we're amazing, so close to everything. Will highly recommend. Always beats the price of other places, … Read Full Review

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Yourholidays's Comment

Written on: 19/11/2014

Thank you for your kind comments. It is always good to receive positive feedback from our customers and we are pleased that you had a positive experience with us. We look forward to being of service to you again in the future.

Kind Regards
Yourholidays Customer Service Team

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★★★★★

“Excellent company to book through ”

Written on: 07/09/2014 by Cindyt438 (1 review written)

Booked my holiday a couple of times through your holidays excellent service recieved agent always goes the extra mile in finding me a good deal.i always recommend to friends and family x… Read Full Review

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Yourholidays's Comment

Written on: 19/11/2014

Thank you for your kind comments. It is always good to receive positive feedback from our customers and we are pleased that you had a positive experience with us. We look forward to being of service to you again in the future.

Kind Regards
Yourholidays Customer Service Team

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★★★★★

“Great service!!!!”

Written on: 07/09/2014 by Carbro123 (1 review written)

I'm a little bit shocked my some of the negative comments. I've booked several holidays and my honeymoon next year with this company. They've always found great deals for me and always hassle free! The agent I booked with goes that extra mile and always finds me several choices of hotels within my price range and everytime the hotel has been fantastic. I've recommended to friends and they too have said they had a good experience!… Read Full Review

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Yourholidays's Response to Carbro123's Review

Written on: 19/11/2014

Thank you for your kind comments. It is always good to receive positive feedback from our customers and we are pleased that you had a positive experience with us. We look forward to being of service to you again in the future.

Kind Regards
Yourholidays Customer Service Team

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★☆☆☆☆

“Shocking never book ”

Written on: 19/08/2014 by Mu5hy (1 review written)

Absoulty shocking this review is getting written on the holiday it is that poor originally holiday price was 380 ended up costing 570 per person got to dalaman airport took 3 hours to get to hotel where it was a hour journey after thar got to the hotel and they had no rooms avalible shocking… Read Full Review

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Yourholidays's Response to Mu5hy's Review

Written on: 19/11/2014

Thank you for your comments. We do hope that you sent in a complaint about the problems you experienced on your holiday in order for us to investigate this matter with the relevant holiday suppliers.

Kind Regards
Yourholidays Customer Service Team

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★☆☆☆☆

“DO NOT BOOK WITH THIS COMPANY!!!!!!!”

Written on: 06/08/2014 by sandragaunt (1 review written)

Booked a holiday on Monday afternoon and was very specific about location and hotel.Received confirmation of hotel and booking details today( Weds).Hotel is sister hotel not hotel that thought we had booked.Rang immediately to notify of mistake. After company checked (ALSO CONFUSED OVER HOTELS) told me that I could not amend the booking and then telephoned back to say that they would charge me £2000 to cancel. When booking was told that the booking was with Thompson Holidays and that baggage… Read Full Review

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Yourholidays's Response to sandragaunt's Review

Written on: 19/11/2014

Our records show that this matter was dealt with and he calls were listened to which proved that this information provided was correct to what you had booked. We obviously apologise for your overall unhappiness and we do hope that despite this matte you had an otherwise enjoyable holiday.

Kind Regards
Yourholidays Customer Service Team

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★☆☆☆☆

“Not a good experience”

Written on: 02/08/2014 by 435Gordon (1 review written)

I rang Your Holidays yesterday after finding exactly what I needed on-line. I was excited at having chosen our annual holiday but, after 2 phone calls and speaking to 2 different people, I was left dismayed and bitterly disappointed. Firstly, the holiday was advertised at £372 pp but I was told it was now £510 pp, partly because 'that offer has ended' (despite it still being advertised on-line) and also because of 'luggage and transfers'. I was told that you should always add around £100… Read Full Review

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Yourholidays's Comment

Written on: 19/11/2014

Thank you for your comments and we are sorry to read your overall unhappiness with your holiday booking experience. As a leading travel agent, we take customer service very seriously. Holiday prices are live and therefore they can change from the costs shown on the advertisers website, please also note that we do advertise the fact that the holiday costs do not include optional extras such as luggage, transfers and in-flight meals. Your comments about the attitude of the sales staff have been passed to the senior management of the sales teams for their perusal and investigation. However, we would point out that the general feedback of the service received from our sales team is on the whole very positive, nevertheless we regret your upset.

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★★☆☆☆

“Extra payment for a quiet room”

Written on: 19/07/2014

Do not pay for this quiet room.The hotel had no knowledge of this payment Sort it out yourself if you are given a room near a noisey pub.Thank goodness we had chosen H10 Las Palmaras in Tenerife They moved us in 3 hours… Read Full Review

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Yourholidays's Comment

Written on: 19/11/2014

Thank you for your comments and we are sorry to note your unhappiness. We do hope that you contacted our customer service team in order to sort out this situation for you.

Kind Regards
Yourholidays Customer Service Team

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★★★★☆

“Good service”

Written on: 24/05/2014 by Silvazv239 (1 review written)

I have been booking with yourholidays.com for over 5 years for my friends and family. In all fairness they do add on extras but so do all travel agents on line as I imagine they have too. I cannot understand why so many people write negative things about yourholidays and try to book with them. I believe the most logical thing to do is not use icelolly if your not happy with add ons… Read Full Review

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Yourholidays's Comment

Written on: 19/11/2014

Thank you for your kind comments. It is always good to receive positive feedback from our customers and we are pleased that you had a positive experience with us. We look forward to being of service to you again in the future.

Kind Regards
Yourholidays Customer Service Team

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★☆☆☆☆

“Misinformation”

Written on: 04/04/2014 by J.k.kundi (1 review written)

I booked a holiday in November, 13 to Goa and explained that I wanted to be near the shops, beach because I could not walk far and for long and plenty of eating places. I had a resort in mind which I wanted but the advisor told ma he had a better deal for the same price of a bed and breakfast deal. I went through what I wanted several times and even asked the advisor to compare the resort with the one I was asking for which he told me he did do. I booked the deal he said would suit my request… Read Full Review

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★★★★★

“Always got what i booked”

Written on: 27/01/2014 by Think1st (1 review written)

This company has always looked after my family and friends. I personally have had 4 holidays in 5 years from them. They deserve the benefit of the doubt - if they we as dodgy as some of the reviews on hear I would have thought there would be 100's of bad ones not 2-3? I fully stand by yourholidays.com and welcome other comments. They must be doing something right if they have been around 5 years+ after all… Read Full Review

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★☆☆☆☆

“NEVER AGAIN WITH THIS COMPANY”

Written on: 21/01/2014 by fran_alhama (1 review written)

As I have written before as a response for a colleague in this same site, this company does not deserve to be taken into account if your are planning your holidays. They promised me a price, a room and services that, at the end none of them were real. First of all, they charge me 30 pounds more than they promised ( it is not about the amount of money, it is about what they told me it was the amount at the beginning ). Secondly, in the offer on the website it was advertised that, in the… Read Full Review

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Think1St's Response to fran_alhama's Review

Written on: 27/01/2014

This guy clearly has a grudge as per below responses

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★☆☆☆☆

“DO NOT BOOK WITH THIS COMPANY ”

Written on: 13/12/2013

Booked a holiday with this company - was promised an upgrade to our hotel room if I booked on the day we made the initial inquiry. Once I arrived at the resort I was told that we where booked into the most basic room the resort offers. I paid a significant amount of money directly to the resort for the upgraded room and contacted Yourholidays.com on my return. Their response is entirely inadequate and they are refusing to compensate me in any way. Upon doing further research, it appears I… Read Full Review

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Fran_Alhama's Comment

Written on: 21/01/2014

I feel exactly like you, they promised me the same (an upgrade and the breakfast included) and when I got to the hotel I had NOTHING.
I also had to call them five times in order to get my plane tickets which I got just few hours before my flight!!

So, apart from the bad costumer service they are also CHEATERS, there is no other world to define them. Even in the website it is explicitly advertised the offer I took as a "Bed + Breakfast deal".

In summary; extremely disappointed with them. DO NOT book with this company

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Elrg's Comment

Written on: 27/01/2014

Yourholidays Response -

Thank you for your comments.

As advised to you whilst you were in resort. As a company we constantly strive to make every aspect of the holiday experience enjoyable and it disappoints us to hear of your concerns. We can assure you that we are committed to providing quality service to our customers and to making continuous improvements in meeting customer expectations.

Having investigated your complaint I would like to take this opportunity to clarify our findings.
When you make a holiday booking with us, the booking is made by phone, where all calls are recorded. They are recorded for your and our protection for cases such as this one.

By law, we can only go by the verbal contract you made with our sales advisor at the time of booking, the contract is formed when card details are given. Having listened to this call, we can confirm you have only paid for and agreed to book Room only.

If our sales advisor had confirmed to you she was booking you on a bed and breakfast board basis, we would rectify the situation for you to the best of our ability, however you have been provided with what you have paid for.

We then issue paperwork, again stating what has been booked, in your case; all paperwork we have issued you states Room Only as the board basis.

We can only apologise for the misunderstanding that has occurred.

The costs of the holiday was also agreed by you at the time of booking.

We have provided you with a copy of the call should you wish to refer to it.

Taking everything into account, we cannot agree that you have been mis-advised on this occasion.

In closing, we do hope that despite the points raised you still managed to derive some significant enjoyment and benefit from your holiday.

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★★★★★

“Great Service and Great Holiday..”

Written on: 12/12/2013

I booked a package holiday with Yourholidays, the price was excellent and the service we received from both the Sales and Admin teams was efficient and friendly at all times. I would highly recommend this company… Read Full Review

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★☆☆☆☆

“Worst agency i have ever come accross. ”

Written on: 28/06/2013 by User16 (1 review written)

Booking with yourholiday.com was the worst thing i have done. The person I dealt with needs to be saked as he is rude/unhelpful. the company has no care for what they put there customers through and feel they are always right even though they have not seen it for themselves. Worst experience i have ever had. … Read Full Review

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★★★★★

“Cheapest by far”

Written on: 11/06/2013 by travellingismylife (1 review written)

Recently just came back from sharm staying at the makadi palace, I was searching for a good week to find a holiday and the gentleman I spoke to on the other end was very helpful as well as giving us the cheapest price we could find, they did add on money for luggage but so did all the other companies… Read Full Review

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★★★★☆

“Very helpful”

Written on: 28/04/2013

I called up about a week a go to book a holiday to Tunisia from icelolly. The lady on the phone explained that the flight had gone up in price. She then checked some other airports for me and found an alternative flight from East midlands which was even more cheaper. I found the lady that helped us very helpful and well traveled as she knew the destination quiet well. Yourholidays.com was recommended to me by a friend and we both can say that we are very happy with their level of service… Read Full Review

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★☆☆☆☆

“DONT BOOK WITH THEM!!!”

Written on: 25/04/2013

your holidays are rude, unhelpful and in it for the money for themselves as they are all sharks. They put a price on ice lolly/ teletext and it is always wrong they even took my card details and rang me back requesting £100 more than there original quote. so I didnt book with them but unfortunately for a friend she did and what a nightmare she has had trying to retrieve money back on a holiday she could no longer go on for personal reasons… Read Full Review

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Supermanhulk's Comment

Written on: 25/04/2013

I cant believe the comment submitted before this never heard anything good said about them

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Arjunrampal's Comment

Written on: 03/07/2014

I have had the same issue with this company, I literally took 5 minutes to confirm with a family member all the details and as it was not suitable I rang back to cancel or change to another date and was told that I could not cancel and would lose all of my money as it was a late deal.

I went to Thomas Cook who told me they would cancel the holiday for £25 and as this was reasonable I told them to go ahead only to find that yourholidays had still charged me £55 per person travelling on top of the £25!!! They were extremely rude and unhelpful and insisted that they were being polite in refunding most of my money!! What a cheek!! DO NOT BOOK WITH THIS COMPANY!!!

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