jacobsimon's review of YourHolidays - www.yourholidays.com

“bad, bad, bad”

★☆☆☆☆

written by jacobsimon on 25/01/2013

Totally inept service - booked a holiday with them needing them to cater for many young people who were travelling with us - they got all the details wrong despite countless calls to have the information changed. When I got to the hotel, they had no knowledge of some of the members of our party being on the booking - after much trouble we got everyone rooms - when we checked out they said they still had no knowledge that some of our members were saying (still can't workk that one out) then charged us £550 for the 'extra' rooms. When we got back to the UK, we complained - 6 months later, we are still hearing that it is 'under investigation' - basically they don't want to give us the money back so they are hoping that we give up...I would strongly advise against booking with them as I 'stupidly' thought that travel agents were suppposed to take the hassle out of booking a holiday...

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Malimops's Response to jacobsimon's Review

Written on: 15/03/2013

OMG ! I have booked an Xmas holiday with this company..should I be worried ?
When I booked,the agent was supposed to take £800 deposit from my credit card. He took the full amount ! Over £2.000.

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