Written on: 26/08/2013 by exdevonian (1 review written)
Project: To fly to the Philippines via Hong Kong, have a weeks stop-over in H.K. and then fly to Cebu and return home from Manila via Hong Kong. There were specific dates and flights that had to be met for each leg of the return journeys.
To be fair, my first contact was with a 'consultant' but on the day of finalising the booking, it was his day off.
He told me that he would 'brief' a colleague and she would deal with the booking.
As you can see, it was not a straight forward booking.
I had previously decided which flights I wanted but he made a better suggestion. I was embarrassed and impressed.
Equally, she was a delight to deal with.
What ever their salaries are, IT ISN'T ENOUGH!!!
To find telephone sales people WHO CARE in this day and age is a delight.
All credit to the company on it's staff selection and training.
I am a self-confessed 'grumpy old man' but there was NOTHING that I could be grumpy about - SOOO DAMNED FRUSTRATING!! ha ha.
WELL DONE TO ALL INVOLVED.
I will certainly ask Worldwideflights to help with my future long haul flights - 4 more to date.
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Written by dkeith109