Written on: 05/12/2012 by railea
Eddie, my travel representative was helpful, and went to some trouble finding me the right flights for my needs. His responses by email were prompt and informative. My only concern was that at the beginning of the call he tried to sell me a far more expensive flight than the one I initially called about. I had to be very firm to get him on the right track. In fairness I would imagine this is more about instructions Eddie received from above in terms of his obligation to maximise sales rather than his personal view of how to help. I've yet to take my flight but so far definitely a good experience.
In terms of the website I would have liked easier access to precise flight details (stopovers etc) before calling to book.
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