Wimdu Reviews - www.wimdu.com

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★☆☆☆☆

“Don't trust these people”

Written on: 24/12/2014 by waShields19 (1 review written)

I am extremely disappointed with WIMDU as I had booked accommodation with them in good faith that if the property was not satisfactory a full refund would be provided. Unfortunately this isn't the case. Their "guaranteed satisfaction" promise is sham. If you are fortunate enough to book a property which is as it claims to be, then there is no problem. Hence the numerous positive reviews. Unfortunately, there are unscrupulous hosts out there. In this case, WIMDU will not provide you with a… Read Full Review

Verojelo's Comment

Written on: 24/12/2014

Exactly my experience! Even when the host refunds the money to Wimdu, they are painfully slow at refunding it to you. I am also going to make sure I tell as many people as possible about their unethical ways.

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★☆☆☆☆

“We received a Wimdu booking for a guest staying 3...”

Written on: 03/11/2014 by loReynolds412 (1 review written)

We received a Wimdu booking for a guest staying 3 nights over the weekend. Wimdu's booking confirmation came through and we checked the guest in the same day. So far so good! 3 days later, the day the guest had checked out (!), Wimdu (!) cancelled the booking and now refuses to pay us for the guest's stay!!! WTF??? Apparently the guest provided wrong payment details...So what? The system should have flagged this when the guest made the booking and it should not have resulted in a successful… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 28/10/2014 by Corstar (1 review written)

I booked a Villa in Marrakech advertised as Spacious Moroccan Villa + Garden. It was completely wrongly advertised I made full payment in advance when we went there we found it completely different and a dump we checked out straight away just stayed there for hour or two. Later I send a message to owner through Wimdu. I request my refund and wrote a review about villa after 3 weeks Wimdu came back offering less then half what I paid on condition if I change my review about villa. I refused to… Read Full Review

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★☆☆☆☆

“kundenunfreundlich, inkompetent, rip off! !”

Written on: 04/09/2014 by Tomasl82 (1 review written)

Umfeld/Haus nicht akzeptable für ein Kleinkind und als Urlaub. Ein schmutziger Sozialbau, in dem es sehr unangenehm riecht  und einige Betrunkene  herum laufen.   Buchung wurde daher am 4 Tag widerrufen, 4 Wochen vor  Reisebeginn.   Beschwerde über Wimdu. Wimdu verpflichtet sich durch Qualitätsüberprüfung an beschriebenen Objekt und Umfeld So hätte auch die Sicherheit und Hygiene überprüft werden müssen.   Da das wohl nicht der Fall war und somit ein Objekt gebucht… Read Full Review

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★☆☆☆☆

“dirty, to expensive ,not recommended”

Written on: 04/09/2014 by Rice281 (1 review written)

not recommended the only noteworthy is the location of the room. Otherwise, the woman can not speak English Will only the money and immediately the kitchen is dirty and worn in the bathroom is mold and the furniture is completely broken more I did not mention because it just makes me angry and it was just not worth it… Read Full Review

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★☆☆☆☆

“Guests stayed.Wimdu does not give me my money”

Written on: 30/08/2014 by Branden1977 (1 review written)

İ am a home owner at Istanbul.The guests stay my home 8 day.Normally wimdu send your money 2. day.But this is my fisrt time on wimdu rental.They have been delighted however, they have now left and there are no funds in my bank account.On the first booking I did receive an email of confirmation from Wimdu and a confirmation that funds would be in my bank account. I have sent them an email asking for them to call but as yet no response. I find this extremely poor.Please be careful hosts as I am… Read Full Review

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★☆☆☆☆

“I am host and not received payment”

Written on: 27/08/2014 by Carlyk259 (1 review written)

I have just had my second booking stay with me. They have been delighted however, they have now left and there are no funds in my bank account. On the first booking I did receive an email of confirmation from Wimdu and a confirmation that funds would be in my bank account. I have sent them an email asking for them to call but as yet no response. I find this extremely poor. Please be careful hosts as I am now out of pocket. I have another confirmed three night booking and I do not wish to… Read Full Review

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★☆☆☆☆

“обманщики”

Written on: 20/08/2014 by Schroeder58 (1 review written)

Не связывайтесь с этими обманщиками. Весь сайт заполнен обманом и полуправдой. Детей, даже грудных, они считают за взрослого, комиссия около 50 евро (для сравнения в booking com комиссия в 10 раз меньше). Они сдадут вам аппартаменты, а получите вы маленькую спальню, и придется вам… Read Full Review

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★☆☆☆☆

“Confirmed and then cancelled”

Written on: 10/08/2014 by 400Lindsay (1 review written)

I booked a last minute villa which was confirmed by the owner in a conversation with wimdu - but this was then subsequently cancelled by the owner - with only two days to go - this is very very poor !!!… Read Full Review

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★☆☆☆☆

“THE WORST TRAVEL WEBSITE IN THE WORLD!!!! YOU WILL...”

Written on: 05/08/2014 by CoolSteve (1 review written)

WHERE DO I START?? 1) The worst customer service!!!!! first of all, unless you call on weekend afternoons (European time), you will wait and wait and wait and wait on the phone. then, after waiting for about 20 minutes, the recording tells you that nobody can answer your call and to call back later. Then the creeeeeepy recording voice closes the call!!!!!!! i called back 4 times in a row and still had this happen!! 2) When you DO get to talk with someone, with rare exceptions barely, the… Read Full Review

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★☆☆☆☆

“Don't book with Host Noa Maurice!! ”

Written on: 23/07/2014

We booked An apartment in london. Little north east of the city centre in Romford. We agreed with our host that we could check in at 12. When we arrived and called him he ask if we could come back at three. This was no option for us and agreed to pick up the key elsewere. 25 min drive to the given adres, someone was waiting for us, but instead of given us a key he opened a door of something he called an apartment. The smell wel awfull and moist in kitchen and livingroom were discusting. When we… Read Full Review

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★☆☆☆☆

“I am satisfied with your staff member”

Written on: 22/07/2014 by woodenhouse (1 review written)

He was very committed to find out if everything was ok with the booking and therefore he called me. I was a little bewildered about how to answer Wimdu when I first saw your e-mail. But now I know that I should only answer your e-mail, when I had read your request. Kind regards … Read Full Review

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★☆☆☆☆

“Incompetent & Intransigent”

Written on: 24/06/2014 by Montemeruresort (1 review written)

I own a vacation rental home in Costa Rica and when I came across WIMDU decided to list it with them. Their approach is very similar to Airbnb or Tripadvisor, the only difference is that while they let you upload all your information, photos, location, etc.. yourself, WIMDU asks you to send it to them so their IT department can do it, which I did. A while later I received an email from WIMDU stating that my listing was only 60% optimized and that for 30 Euros one of their "specialists" would… Read Full Review

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★☆☆☆☆

“Quite arrogant staff, treating landlords like naughty kids”

Written on: 03/06/2014 by ErnestoNorth (1 review written)

I had a displeasure of posting a new listing recently. 10 days since I prepared everything - and had to wait for approval from Wimdu (I have been on their platform since 2010, so I am not some new, anonymous user) - and it was still not online (Airbnb - instant, FlipKey - 1-2 days, Wimdu - you have to manually follow up with the customer service to have your listing activated. 2 more days passed, and somebody called - it was Wimdu agent. Asking me - on the phone - about every single amenity of… Read Full Review

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★☆☆☆☆

“NOT WORTH USING--RIPÓFF”

Written on: 07/05/2014 by Josiahm423 (1 review written)

I requested a booking, and never heard anything back. Then it was discovered 10 days later that the response had come into my SPAM file. Instead of being understanding and helping me through the process, WIMDU ripped me off, charging my credit card without my authorization and keeping more than 20% of my payment when I asked for a refund, since it was too late to use the accommodation that they claimed I had booked. Use AIR BNB instead++they are honest, WIMDU is not… Read Full Review

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★☆☆☆☆

“not happy at all”

Written on: 05/05/2014 by catharina001 (1 review written)

they do not know any of the places, and if something is not correct they'll choose the side of the owners rather than yours. I did it once and never again!!!… Read Full Review

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★☆☆☆☆

“New York Disaster”

Written on: 10/01/2014 by peteraft (1 review written)

We booked a 4 bedroom luxury apartment for a family holiday in new York with Wimdu, 3 weeks prior to departure we were advised that the current tenant refuses to move out so we have no accommodation. Wimdu offer alternative apartment, Given it is Xmas we have no chance to book another 4 bedroom apartment and have little choice but to take the apartment, it is described as: Recently renovated and cleaned to perfection. Nothing could be further from the truth. Its a walk up 3 flights, its very… Read Full Review

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★☆☆☆☆

“Be careful when booking with Wimdu!”

Written on: 22/12/2013

From many complaints I have seen so far, this is a usual bad experience with Wimdu. Booked a place in Paris, my money was withdrawn IMMEDIATELY from the credit card although it took 24 hours to confirm the booking. The host advertised as a nice French lady, turned out to be a company that sent me a long rental agreement with extra costs and 500 Euros deposit. I found all of these unacceptable. I contacted Wimdu within 24 hrs and they said that the conditions of the rental were advertised and I… Read Full Review

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★☆☆☆☆

“Wimdu is very expensive for tenants”

Written on: 28/11/2013 by Antonio32 (1 review written)

I am very disastified with Wimdu. I made the effort to lower my daily price so my prospective tenant would definitely choose my place, but the fee that Wimdu wanted to charge the tenant was sooo high that they went somewhere else. I will not choose Wimdu again in the future for finding tenants for my property… Read Full Review

By Wimdu

Written on: 28/11/2013

Hi,

Thank you for your feedback.

As part of our service we charge a service fee. When determining the price for bookings we always use different measures of analysis in order to offer the most favorable price for both hosts and guests. The range of prices runs around the customary prices of similar websites. Service charge amounts vary, inter alia on the dates of booking, total booking amounts and the location of the accommodations.

I am sorry to read about your decision and hope the provided information clarifies our pricing. If you If you have any further question please contact us.

Kind regards,
Eran
The Wimdu Team

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★☆☆☆☆

“excuse,games,to keep your money”

Written on: 16/11/2013 by saskii123 (1 review written)

SO AVOID AS DANGER ALL TRICKS. THEY JUST KEEP YOUR MONEY. ALL HOSTS AND THEM TEAM UP TO KEEP YOUR MONEY AND GIVE SILLY RULES AND EXCUSES TO JUSTIFY. THEY WATCH ALL COMPLAIN SITES AND QUICK TO REMOVE AND COMMENT BACK. CAUSING PROBLEMS FOR ALL BOOKINGS. ALL ARRANGE THE HOST NEVER TURNS UP TO MET YOU AND GIVES FAKE FALSE PHONE NUMBER... YET STILL ON THE SITE MELONIE IN MALAGA SPAIN. COMPANY KNOWS ALL AND JUST IGNORES WITH SILLY EXCUSES SO AS OTHERES SAY ALL FOR THE BENEFIT OF HOSTS AND… Read Full Review

By Wimdu

Written on: 27/11/2013

Dear saskii123,

I am sorry to hear about your impression from our service.

In order to better understand your claim I have investigated your booking and correspondence with our customer support agents.

You contacted us on your check-in date and asked to cancel your booking. According to the policy of the chosen accommodation in Malaga a booking should be cancelled at least 2 days prior to check-in in order to be refunded the total price excluding the Wimdu cancellation fees. Furthermore, for cancellations that are made less than 2 days before check-in, guest will be refunded 5% of the total price excluding the Wimdu cancellation fees.

The only option to avoid the cancellation fees was to change the dates of booking, as you requested. Unfortunately the host did not agree with this change. Although the host was eligible for a full payment due to the late cancellation, they agreed to refund you 50% of the price. From that point on it is the host's prerogative to agree to pay you the refund in full, a choice your host decided to decline.

Please understand that we simply follow the Terms and Conditions as stated in our website and in your booking in regards to a late cancellation.

I apologize for any inconvenience and would like to offer you once again to contact your host for her approval of the full refund.

Kind regards,
Eran
The Wimdu Team

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Saskii123's reply to Wimdu's Comment

Written on: 28/11/2013

still talking rubbish,keep telling you to rebook a day later,or few days later,your site not let me rebook.EMAILED YOU LOTS TO CHANGE AS MY BOKING FOR 1 WHOLE WEEK,SILLY TRICKS,WITH YOUR RULES .STILL WAIT FOR MY FULL REFUND HOST GIVES WRONG PHONE NUMBER,AGREES TO MEET ME, NEVER THERE. REPORT YOU TO POLICE..GO OUT OF BUSINESS !

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