I used Wimdu for the first time ever as it was referred to me by a friend. I booked my accommodation on the Wimdu website and followed all the prompts from the host in paying for the accommodation. A week before my trip I contacted host for key collection details with no response. I contacted wimdu head office and the night before I was due to leave for my holiday they told me I had no booking with them. After talking to them they said their website had been hacked and a false property put on their site and my money had been stolen. They then blamed me for not using their normal payment methods to which I replied, I followed all the email instructions from your wumdu support email address which I obviously thought was you as I don't expect hackers on Company websites. They have still taken no responsibility and pointed the finger at me and I have not got any money back and stayed at my Mother-in-Laws home. Most expensive holiday to the Mother - in - Laws ever! Do not use them as their security and customer service is horrific!

I highly don't recommend! I am waiting for a month until they do return transfer of my money to my account - still nothing. I wrote almost 10 e-mails without any effect. No any contact from Wimdu.

This weekend i paid in full for a weekend stay at an apartment in Edinburgh. The dates I wanted were available;I paid, so job done you would have thought. Not so with Wimdope apparently. I got a message the glittering day to day the host had "declined". This really is the strangest set-up I've ever heard of. Seemingly the usual rules of commerce don't apply in their weird world. I thought we had a contract in place. More annoyingly I'll actually LOSE money on the currency exchange, as my 'refund' will be less than my payment!! I will never, ever use this outfit again. Forgive me Booking.com; I'll never stray again!

Find an alternative to Wimdu. It is one of the most ridiculous companies I've ever made the mistake of using. I booked an apartment in Munich for 8 people only to have the host say that they 'upgraded' us to another apartment. After days of asking to see the new place, I finally get photos and the 'upgraded' place is terrible and only has one bed. Horrible host! Later when I told her that there is absolutely no chance that we were going to stay there and asked if the original apartment was still available, she said “you will not find anything better” and that we should cancel. But when I contacted wimdu about the situation and to get my 2100 dollars refunded, there is complete silence. No phone number and no one to talk to. And it's been weeks and I sent multiple emails. In the meantime, we booked a new apartment through airbnb. All of a sudden, the host asks if we are ready for our stay. WHAT? She told me to cancel! At the same time, someone from Wimdu finally contacted me and told me that the host never said the apartment wasn’t available, that she wanted to upgrade us and that the original one was available for us the entire time. It was like they were teaming up against me to make me feel like I lost my mind. I pointed out the multiple parts of our conversation where she said that we need to cancel the apartment. They twisted it so that it sounded like I made an ultimatum for an early check-in or would cancel. At this point, I was tired of Wimdu and the host and the back and forth emails and asked multiple times to cancel. It never happened. When you call Wimdu, you get an answering machine. There is no real person to talk to. There is no customer service. This whole website is a scam. Do not use it. I made the mistake of using it and threw $2100 dollars in the trash with no remorse on Wimdu’s part. There are plenty of apartment rental companies out there that are good and trustworthy companies. Wimdu is NOT one of them. Moral of the story is to run far away from Wimdu and their hosts and their apartments so you don’t end up losing significant amounts of money.

I had two experiences with Wimdu. The first one was good because there wasn't problems to solve, but in the second one, the owner cancelled my booking 5 days before my departure. I received an email from Wimdu informing me about that with just one "solution": looking for another one! In addition, the system created automatically a review using my name "The host cancelled the booking, this review is automated". I ask them how I could change that review because I wanted to explain to "future travellers" my experience with the owner, but I obtained as reply just "We are sorry you are not totally satisfied with Wimdu". That day I sent a request to another owner to be hosted. Automatically they retain the total amount of your bank account even if it's just a request, so you have no possibility of using this money from the first moment. I had no answer from the host and the request expired, but 5 days later my money is still retained!!! I ask them to liberate it and they said the I have to wait another 3-5 working days for that!! I reply them, it was just a request not a booking, so I asked them again for getting free my money and I got one more time the answer "We are sorry you are not totally satisfied with Wimdu" and they added "we will close your incidence since we have exhausted all the ways to help you"!!! I don't know whether to laugh at such service, or simply cry but I'm sure I won't trust on Wimdu nevermore

I have a nightmare with this company who still have not paid me.It seems I am the one being penalized for the hosts from hell. It cost me £45 for 3 short phone calls.

My experience with Wimdu I booked accommodation in February 2015 through Wimdu in Malta for the summer. The price, Eur 250, was blocked on my bank account. In early May 2015 my host cancelled my booking. I followed Wimdu’s instructions and immediately contacted the Support Team– actually several times because apart from automatic replies I haven’t heard from them. My first e-mail went about 10 days ago, my last 5 days ago. (The website says they have a 24/7 support service, and that they take cancellation by host very seriously.) My money has not been refunded, no help has been offered, no contact has been made, whatsoever. None of the telephone numbers /e-mail addresses found in various databases on internet work / are answered. What Wimdu does is OUTRAGEOUS! I am contacting the European Consumer Center.

We booked an apartment in Paris over new year but just before we left we realised that we had been taken in when the "property owners" stopped corresponding. They advertised their property on Wimdu, who claim to have checked all listings and all correspondance was sent on fabricated Wimdu headed paperwork. When we complained Wimdu took no responsibility and we are £2000 out of pocket. We have since alerted them to other properties they are hosting but still no compensation. We are experienced travellers but were still caught out by the professionals who use this site to advertise. BE VERY CAREFUL.

I have read some of the reviews here and it is a joke. This company is horrible for both the guest and the host. All they want is their fee up front and they disappear. There is no phone number to call and you must write an e-mail. After they have their fee in hand they will pay the Owner only after the guest has been inside the unit.It the reservation is for one year in advance as is on many high end rentals the guest pays 100% up front and the owner waits a year. This after Wimdu has their fee in hand and full use of the money. It would seem that protects the guest but it doesn't. If the owner has a cancelation policy the guest will lose much of what they paid. No one wins with this company except Wimdu. Stay away. There are much more reliable services such as homeaway.com which has a phone number to call 24/7. Pass on this one

I am extremely disappointed with WIMDU as I had booked accommodation with them in good faith that if the property was not satisfactory a full refund would be provided. Unfortunately this isn't the case. Their "guaranteed satisfaction" promise is sham. If you are fortunate enough to book a property which is as it claims to be, then there is no problem. Hence the numerous positive reviews. Unfortunately, there are unscrupulous hosts out there. In this case, WIMDU will not provide you with a refund but will expect you to obtain it directly from the host. If you have problem with the host, then too bad: WIMDU will not accept responsibility. WIMDU's response time is also painfully slow. Sometimes they will respond within an hour or two, but at other times it can take over 24 hours. If you have problems with your accommodation this just isn't good enough. You need to be able to contact someone instantly. I will never use their services again and I will make sure that I tell as many people as possible: Beware of this company! And be prepared to lose money if things go wrong.

We received a Wimdu booking for a guest staying 3 nights over the weekend. Wimdu's booking confirmation came through and we checked the guest in the same day. So far so good! 3 days later, the day the guest had checked out (!), Wimdu (!) cancelled the booking and now refuses to pay us for the guest's stay!!! WTF??? Apparently the guest provided wrong payment details...So what? The system should have flagged this when the guest made the booking and it should not have resulted in a successful booking confirmation. Now they find out three days later when the guest is already gone and refuse to pay us the money for the guest's stay..? We entered a partnership agreement with Wimdu which has been severely violated. The customer service and operations team are unresponsive and not willing to work out a solution that is also in our interest. DO NOT LIST YOUR APARTMENT ON WIMDU!!! All you criminals and hackers, Wimdu is here to exploit!

I booked a Villa in Marrakech advertised as Spacious Moroccan Villa + Garden. It was completely wrongly advertised I made full payment in advance when we went there we found it completely different and a dump we checked out straight away just stayed there for hour or two. Later I send a message to owner through Wimdu. I request my refund and wrote a review about villa after 3 weeks Wimdu came back offering less then half what I paid on condition if I change my review about villa. I refused to do that as I do not want others to suffer the way I did. I will never use this website and try my best to aware others not to use them intact AIRBNB is much better more professional to book similar sort of properties. I booked with AIRBNB million times better then Wimdu. I am trying to save others like me its not easy when you go on holidays as we all look forward to our holidays and found out you are been coned and lost money.

Great stay. Very central. Apartment was as described on ad. Very clean . We were met with the host promptly at arrival, and we're helped with transport to train station at departure. On the minus side: it was noisy at night, because there was a bar in the corner. It didn't bother me, but it might to others. Bedrooms in the back were helpful, noise levels were gone when windows were closed. I will recommend Wimdu to others. They kept in contact before and after trip. Thumbs up!

I am getting new experiences with peoples, business and management...and some money sure. I hope to get more with my new partner Wimdu because he is an good service for all !

Great service from Wimdu. No complaints or hassle. Great communication. I had trouble contacting my host and wimdu efficiantly resolved. They also take payment and hold it until you've arrived at accomodation before paying the host to ensure you are satisfied which i though was a great idea and kept me at ease. Apartment was fab, great host and overall a great experience. Would definently use Wimdu to book up again

Fantastic service and very helpful. I recomend.

Fast and helpful people. Nice that they help when you need help

hi wimdu team, why the guests delayd, cesar correira made all clear with the guests and inform me. iam surprise for a lot bookings from wimdum in last time, thanks a lot. i hope for future good business together i havt some complaints see you, volkmar