PAID $2500 AND HOUSE DIDN'T EVEN EXIST

Wimdu - www.wimdu.com
★★★★☆
4.4
92.0% of users recommend this

ANDREW.M.W's review of Wimdu - www.wimdu.com

“PAID $2500 AND HOUSE DIDN'T EVEN EXIST”

★☆☆☆☆

written by ANDREW.M.W on 18/04/2016

I used Wimdu for the first time ever as it was referred to me by a friend. I booked my accommodation on the Wimdu website and followed all the prompts from the host in paying for the accommodation. A week before my trip I contacted host for key collection details with no response. I contacted wimdu head office and the night before I was due to leave for my holiday they told me I had no booking with them. After talking to them they said their website had been hacked and a false property put on their site and my money had been stolen. They then blamed me for not using their normal payment methods to which I replied, I followed all the email instructions from your wumdu support email address which I obviously thought was you as I don't expect hackers on Company websites. They have still taken no responsibility and pointed the finger at me and I have not got any money back and stayed at my Mother-in-Laws home. Most expensive holiday to the Mother - in - Laws ever! Do not use them as their security and customer service is horrific!

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