excuse,games,to keep your money

★★★★☆
4.4 / 5
93.3% of users recommend this

saskii123's review of Wimdu - www.wimdu.com

★☆☆☆☆

“excuse,games,to keep your money”

Written on: 16/11/2013 by saskii123 (1 review written)

SO AVOID AS DANGER ALL TRICKS.
THEY JUST KEEP YOUR MONEY.
ALL HOSTS AND THEM TEAM UP TO KEEP YOUR MONEY AND GIVE SILLY RULES AND EXCUSES TO JUSTIFY.
THEY WATCH ALL COMPLAIN SITES AND QUICK TO REMOVE AND COMMENT BACK.
CAUSING PROBLEMS FOR ALL BOOKINGS.
ALL ARRANGE THE HOST NEVER TURNS UP TO MET YOU AND GIVES FAKE FALSE PHONE NUMBER...
YET STILL ON THE SITE MELONIE IN MALAGA SPAIN.
COMPANY KNOWS ALL AND JUST IGNORES WITH SILLY EXCUSES SO AS OTHERES SAY ALL
FOR THE BENEFIT OF HOSTS AND THEM.
AVOID TRICK ARTISTS FRAUD AND FAKERS.

By Wimdu

Written on: 27/11/2013

Dear saskii123,

I am sorry to hear about your impression from our service.

In order to better understand your claim I have investigated your booking and correspondence with our customer support agents.

You contacted us on your check-in date and asked to cancel your booking. According to the policy of the chosen accommodation in Malaga a booking should be cancelled at least 2 days prior to check-in in order to be refunded the total price excluding the Wimdu cancellation fees. Furthermore, for cancellations that are made less than 2 days before check-in, guest will be refunded 5% of the total price excluding the Wimdu cancellation fees.

The only option to avoid the cancellation fees was to change the dates of booking, as you requested. Unfortunately the host did not agree with this change. Although the host was eligible for a full payment due to the late cancellation, they agreed to refund you 50% of the price. From that point on it is the host's prerogative to agree to pay you the refund in full, a choice your host decided to decline.

Please understand that we simply follow the Terms and Conditions as stated in our website and in your booking in regards to a late cancellation.

I apologize for any inconvenience and would like to offer you once again to contact your host for her approval of the full refund.

Kind regards,
Eran
The Wimdu Team

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Saskii123's reply to Wimdu's Comment

Written on: 28/11/2013

still talking rubbish,keep telling you to rebook a day later,or few days later,your site not let me rebook.EMAILED YOU LOTS TO CHANGE AS MY BOKING FOR 1 WHOLE WEEK,SILLY TRICKS,WITH YOUR RULES .STILL WAIT FOR MY FULL REFUND HOST GIVES WRONG PHONE NUMBER,AGREES TO MEET ME, NEVER THERE. REPORT YOU TO POLICE..GO OUT OF BUSINESS !

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