Written on: 28/07/2013
Many positives: Helpfulness of the staff member - Josh - as he searched for options. Persistence in attempts to make contact despite a difficult start. Pleasantness of all exchanges.
Despite the savings, this was the easiest international flight booking I have made. The route is different from my usual route, but there is only slightly more flying time, and going to different places makes it seem like an adventure.
Only negative was that whole process took longer than expected, but I didn't give them much time!
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