company of incompetents

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Weekender Breaks - www.weekender-breaks.co.uk
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KaydenceBaxter's review of Weekender Breaks - www.weekender-breaks.co.uk

“company of incompetents ”

★☆☆☆☆

written by KaydenceBaxter on 02/07/2016

i bought a voucher for 2 nights in Marrakech booked the date that was more convenient for me when one of the operators of weekender breaks called me to confirm my datas he told me my inbound flight was scheduled for 6 am meaning that i would have had to to to the airport at 4 and my holiday would have been just one day and half, i asked if he could change my flight, he said he could but i had to pay around 30 pounds each for person i said no and said i would have taken the flight at 6 am.
Then he started to talking about how hard would have been to get to the airport at 4 am, that there was no public service and the taxi would have been very expensive. in the meantime i checked on internet. he had me at the phone for more than 40 minutes when i said i wanted to take the 6 am flight and that it was my business how i would have gotten to the airport.
Everything was fine but then i got called again by the "manager" that tried to talk me through about choosing the other flight and pay just 28 pounds for the flight at 9 am. again i said no and after another 20 minutes he confirmed my reservation with an e mail, 2 minutes after i read the email he called me again saying that the 6 am flight was not available and he started again with the blabla 9 am flight .
Then suddenly Marrakech was not available anymore but i could have chosen Rome or Venice, which is very stupid because if i wanted to go to these places i would have just bought a ticket to go there. the only dates available for marrakech were 5 months after i wanted to go. after other 40 minutes they told me i could have added an extra day to my trip and take the 9 am flight. 3 days before going to marrakech i couldn't do the check in I had to call 3 times,they were like "did you clicked on check in?" "did you put the reservation number?"...... and so on like i was the idiot.
at the end of every call they would send me an email with the same reservation and card numbers that didn't work the first time i tried. when finally they sent me the correct card number they didn't even apologise. this company is completely useless and they robbed me of 3 hours of my life. these people are imbeciles and unprofessionals.

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Gsnell's Comment

Written on: 28/10/2016

I have experienced identical issues. Have paid £100 more for 'preferential' flight times and having requested the login details to check the actual price paid by 'Weekender Breaks', it totalled £50. This, combined with the current advertised rate for our room, means I have spent £180 more than if I had just bought the flights and hotel myself. So the groupon 'deal' I was sold has ended up costing me significantly more. Does anyone know if there is anyone I can take this to in order to get some answers/compensation/refund etc? As we are not due to leave until December and would rather cancel the whole holiday than give my hard earned money to these guys!

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Catwoman52's Comment

Written on: 11/04/2017

My experience was exactly the same, I tried all ways to get a refund without success. Please report this company to ABTA. If more people report this company, surely ABTA should do something about their trading practices. It's nearly two years since I had my experience with this company and I'm still extremely angry with how I was treated and coerced into paying extra unnecessary money for a 'cheap' weekend break

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