I wish I could give 0 stars

Click here if this is your business
Weekender Breaks - www.weekender-breaks.co.uk
★★☆☆☆
2.0
24.0% of users recommend this

ellie1995's review of Weekender Breaks - www.weekender-breaks.co.uk

“I wish I could give 0 stars”

★☆☆☆☆

written by ellie1995 on 09/12/2015

I booked a weekend break to Amsterdam with after seeing the add on wowcher. I phoned and booked through them that way, I asked the guy I spoke to on the phone if the hotel was central as I've been to Amsterdam before and it's best to have a hotel in the centre to minimize travelling time and get the most time possible in the destination. Well anyway after it was booked and paid we looked at where the hotel was to make sure it was central like I was told on the phone, and lo and behold it was not central at all, in fact it was a 25 minute tram/taxi/bus route from the centre and in the slums of Amsterdam. I quickly raised this issue with the customer service department to be told that it had been booked and there was nothing that could be done. after explaining that I wanted the call listened to as he had lied on the phone and told me it was central I was told not all calls were listened to (how convenient) and that if we wanted to move hotel it would cost an extra £145 EACH or something ridiculous extra on top of what we had paid. obviously we had been looking on wowcher for a cheap break so this wasn't an option. the staff were rude and most of the emailing conversation the manager actually thought I was complaining about the hotel not being near an airport which if he had read the emails properly he would of realised that wasn't my issue at all. Disgusting money grabbing company, AVOID at all costs!! you're better of booking separately as it'll work out cheaper in the long run.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lydiamurr's Response to ellie1995's Review

Written on: 28/10/2022

The same thing has just happened to me. Only they are saying the phone call was recorded and that I didn’t ask this. Not only did I ask it 3 times. That is, how close is the hotel to Amsterdam centrum but I was told 0.2km 3 times. And listed medical reasons as urgency. They’re now saying that i don't tell the truth, saying I didn’t ask that. I’ve just requested access to the recording if they’re saying they have it. I bet their story changes now.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 6 0