Terrible customer service & did not do what they say

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Guest's review of Weekender Breaks - www.weekender-breaks.co.uk

★☆☆☆☆

“Terrible customer service and did not do what they say”

Written on: 02/08/2013

Ordered a group on ticket which stated that the travel is included but did say a cost of 30 pound may incur which is fine. the problem is the advisor who is very rude and does not aim to listen to the query that i had. I had to pay an additional £78 for the trip last and final time i will be using their service. RECOMMENDATION FOR PEOPLE IF YOU WISH TO GET ROBBED AND PREFER UNPROFESSIONAL AND RUDE ATTITUDE YOU ARE WELCOME TO THIS COMPANY.

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Weekender.breaks's Comment

Written on: 16/09/2013

Dear Customer,

I am extremely sorry to hear of the issues you have encountered with your holiday booked through Weekender Breaks.

I sincerely apologies should you feel at all misled with this regard, as it is certainly never our intention. Weekender Breaks strive to provide an excellent standard of service at all times and I also apologise should you feel this was not experienced on this occasion.

To allow us to conduct a full investigation into your issues please email your contact details to enquiry@weekender-breaks.com quoting Review Centre in the subject line.

Kind regards,
Weekender Customer Service

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