Worst travel agency I had to deal with

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gokata's review of Viva - www.viva-holidays.co.uk

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“Worst travel agency I had to deal with”

Written on: 02/05/2012 by gokata (1 review written)

I had nothing, but problems since I made my booking with viva-holidays. I never received any confirmation for the hotel, the transfer from the airpor and the buided trip I booked. I had to call and e-mail the agency an number of times and request those confirmations. I managed to speak to a manager caleld Sidney 3 day before the trip and he finaly sent them to me. Unfortunately I had to cancel the trip due to medical reasons and I was told I'd receive a cancelation invoice. It's been over 10 days since and I still havent received anything. I e-maile the agency more than 3 times an haven't received a single replay.
I won't recommend viv-holiday even to my enemies.

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