Written on: 12/11/2013
I had been struggling with the VFS site ( so badly designed that I missed how to make an online payment and with no contact details to ask what to do) when my next door neighbour gave me the details of Visa Genie. It has been a much more helpful experience and, as my passport arrived back today, just over a week since I sent it to them, a speedy one too. Of course it's a little more expensive, but it seems very good value for the service they offer. I would certainly use Visa genie again.
Interestingly, every communication from them has offered a phone number ( and not a premium rate one!) in case of queries.
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