written by Vivianz340 on 29/06/2016
Just found out my Disney hotel in Florida is being rebuilt and the food court is going to be shut at Port Orleans French Quarter - not that Virgin let us know about it or offered to move our room to a hotel with a restaurant. They will only move us if we pay £1400. I do not recommend them and hope your have not already booked and are committed like we are. Renovations are also underway at Dosney Boardwalk and Wilderness lodge. I will never travel with them again as we have been loyal and travelled with them at least five times and that appears to count for nothing.
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Rednotts's Comment
Written on: 11/07/2016
We are also experiencing the same kind of problems. We travelled with Virgin last year 2015 and must admit the experience was good. So when the emails started arriving in early January letting us know of the sales we decided to book again to Orlando. But this year we booked an hotel that we had viewed on our previous visit asking if all building work had been completed prior to making the decision on where we stayed? At the point of booking we was guaranteed all building work would be completed.
Well the beginning of June this year I received an email stating that not only is there building work near our hotel but on 2 sides. A water park to 1 side and a multi storey car park to another. These only a matter of feet away from some rooms and no guarantee that we would not be placed near this. Also that if we was to be placed away from the noise it could mean a 15 - 20 minute walk just to reception. With 1 member of our party being disabled this was not viable to us. On ringing Virgin I spoke with a manager whom promised to get back to us within 24 hours helping us source an alternative hotel. Well I am sure you can guess that we never heard anything for a week, and in the end franticly rang them asking for help.
Eventually we sourced our own alternative accommodation and rang asking to change to be met with the response that they class the building work as minor and that we would have to pay a premium for changing hotel. Also that because we had booked in the January sale that we had already received a substantial discount. So it seems there is a pattern emerging of Virgin not telling customers of building work until really necessary and then expecting customers to pay a premium for changing accommodation.
There is now a complaint in with ABTA and maybe this is the best direction for yourself?