Virgin Holidays - www.virginholidays.co.uk Review | 6 days & the mention of ABTA to get a res...

6 days & the mention of ABTA to get a resolution . . .

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Goethe's review of Virgin Holidays - www.virginholidays.co.uk

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“6 days and the mention of ABTA to get a resolution . . .”

Written on: 17/08/2011 by Goethe (1 review written)

Our family booked Virgin to take us to Orlando in August 11 - a fly/drive holiday of a lifetime, based on a villa rental.

Won't go into all of the issues (there were several which stated before we travelled with the erroneous booking of our villa in the Florida Keys (according to the customer service rep in India this is within the Orlando area and within easy driving distance of the attractions there? - don't think so). Suffice to say a long letter will shortly be on its way to their complaints department - with an expectation of some compensation for the inconvenience and delays resolving our issues and reimbursement for the eighty quid or so my daughter incurred on her mobile bill in doing so.

Perhaps they'll also be able to explain why it took the local rep over six hours to hit the forward button on her e-mail package, enter my daughter's e-mail address and hit the send button? Best part of another day lost? My daughter quite understandably asked for written confirmation that our hire vehicle insurance had been

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Goethe's Response to Goethe's Review

Written on: 04/11/2012

As a follow up . . . . having lodged a formal complaint with Virgin Holidays when we returned to the UK, they refused any from of compensation for the inconvenience we suffered or reimbursement of my daughter's not inconsiderable mobile 'phone costs in constantly having to chase up their rep on the patch in the States (if the young lady in question had worked for me she would have been out).

One books through a package holiday company for convenience and to avoid all of the organisational headaches when planning a family holiday abroad? For us, not a single aspect of their organisation on our behalf was without problem, and frankly I now wish we'd taken care of all of the arrangements ourselves.

Certainly won't be using them again.

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