Written on: 17/08/2011 by Goethe (1 review written)
Our family booked Virgin to take us to Orlando in August 11 - a fly/drive holiday of a lifetime, based on a villa rental.
Won't go into all of the issues (there were several which stated before we travelled with the erroneous booking of our villa in the Florida Keys (according to the customer service rep in India this is within the Orlando area and within easy driving distance of the attractions there? - don't think so). Suffice to say a long letter will shortly be on its way to their complaints department - with an expectation of some compensation for the inconvenience and delays resolving our issues and reimbursement for the eighty quid or so my daughter incurred on her mobile bill in doing so.
Perhaps they'll also be able to explain why it took the local rep over six hours to hit the forward button on her e-mail package, enter my daughter's e-mail address and hit the send button? Best part of another day lost? My daughter quite understandably asked for written confirmation that our hire vehicle insurance had been
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