Customer service unreachable

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Guest's review of Vayama - www.vayama.com

★☆☆☆☆

“Customer service unreachable”

Written on: 28/06/2013

I booked through Vayama at pretty much the going fare. A glitch in plans made it necessary to reschedule the first leg with Air France. I could not reach Vayama, and when I did they said they could not reschedule. I would have to do it with AF. AF had not received any notice of the flight, Vayama representative (two days to reach) could not give it. Finally resolved the situation throwing myself on the mercy of the AF rep (top ratings to them) who called Vayama and got the info. Vayama is a consolidator. They buy blocks of seats cheap. If something goes wrong, even if you can reach them, they can do nothing about it.

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