took booking amd money no further contact

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Guest's review of Ulookubook.com - www.ulookubook.com

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“took booking amd money no further contact”

Written on: 21/03/2014

Booked Holiday to Sharm el sheikh January 2014 payed in full at time of booking.Did not answer any E-Mails when questioning security situation after terrorist attack in February.Or any further e-mails requesting further information. Arrived in Hotel March 4 to be told they had only received our booking from ulookubook on the 3rd of March. Were given temporary accommodation for first night. Spoke to Hotels quest relations manager following day to be told That if I hadn't e-mailed the Hotel to check on complimentary transfer and her getting in touch with ulookubook on the 3rd of March through her resort contacts, the Hotel would not have known we were arriving and would have been refused accommodation.The Hotel turned out to be a disaster no rep at times advertised in Hotel finally got hold of him on day before we left. Told he would be in the Hotel at 12.30 to fill in complaint form.He failed to turn up.

NEVER AGAIN

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Ulubcare's Comment

Written on: 12/08/2014

Hello,

I am very sorry for your dissatisfaction with booking with our company. If you have not already done so please email us with your booking ref and your complaint and an investigation will be conducted for you.

Kind Regards
Ulookubook
After Care Team

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Roger23325's Comment

Written on: 12/08/2014

Booking Ref 200035461

You have my contact details from our booking forms. If you are serious about investigating our complaint then contact me. Though as you have never answered an email yet I will not be holding my breath.

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